Adoption Strategist building scalable enablement and adoption programs for ElevenLabs’ AI voice, agent, and creative platforms. Driving customer activation, product usage, and regional growth through analytics and workshops.
About the role
- Senior Strategist leading end-to-end AI and digital strategy engagements at Robots & Pencils, an applied AI engineering firm. Shaping discovery, roadmaps, prototypes, governance, and client recommendations.
Responsibilities
- Lead AI and digital strategy engagements end-to-end, from opportunity discovery and problem framing through prioritization, roadmap creation, and pilot planning
- Map customer journeys, operational workflows, and decision points to identify opportunities for automation, AI, and digital solutions
- Build and present business cases that quantify value, define KPIs, and align executive and operational stakeholders
- Produce lightweight prototypes, agent demonstrations, and proof-of-concept experiences
- Partner with client subject-matter experts to create AI-ready assets, including prompt libraries, evaluation examples, and retrieval corpora
- Define governance frameworks covering responsible AI, privacy, human-in-the-loop controls, and escalation paths
- Test ideas with users and operational teams, iterating based on evidence
- Translate between business and technical teams across design, data, engineering, and change management
- Use AI tools and agentic frameworks to accelerate strategy and delivery
- Lead executive briefings, ideation workshops, and process redesign sprints
- Build trusted relationships with senior client stakeholders
- Communicate complex findings, tradeoffs, and recommendations to executive and non-technical audiences
- Lead prioritization and scoping decisions based on business value, feasibility, risk, and timelines
- Frame engagements around outcomes and impact
- Mentor junior analysts
Requirements
- 5+ years of experience in business analysis, management consulting, product strategy, or a related role
- Deep understanding of AI concepts including LLMs, RAG, copilots, agents, evaluation frameworks, and responsible AI principles
- Demonstrated ability to lead discovery and strategy end-to-end, including stakeholder interviews, journey mapping, opportunity sizing, prioritization, and roadmap creation
- Experience creating executive-ready narratives and aligning senior stakeholders across business and IT
- Strong applied experience with AI tools for strategy, prototyping, and productivity, such as Claude, Claude Code, Cursor, and Figma AI
- Hands-on experience with prompt engineering, agent workflows, and lightweight AI prototyping
- Experience independently facilitating workshops and working sessions
- Practical understanding of moving from pilot to scale, including data readiness, change management, adoption, and governance
- Familiarity with agentic frameworks such as LangChain, LangGraph, Vercel AI SDK, and AWS Strands
- Experience in a consulting or client-facing environment is a plus
- Employment may be conditional upon successful completion of a background check
- Must be based in Canada or the United States
Benefits
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) for eligible employees
- Equal employment opportunities
- Background check conducted in accordance with local legislation
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