Adoption Strategist building scalable enablement and adoption programs for ElevenLabs’ AI voice, agent, and creative platforms. Driving customer activation, product usage, and regional growth through analytics and workshops.
About the role
- Real Time Systems strategist shaping capability roadmaps, investments and adoption for TC Energy’s North American energy infrastructure. Translating operational technology needs into business cases and modernization plans.
Responsibilities
- Maintain and evolve multi-year Real Time Systems capability roadmaps, including Measurement, PI, AVEVA CONNECT, CR LINC and related platforms
- Engage business stakeholders to understand operational challenges, emerging needs, desired outcomes and capability improvement opportunities
- Translate business needs into capability requirements, use cases, outcome statements and planning inputs
- Co-develop capability strategies and roadmaps with the Portfolio Architect
- Maintain visibility into enhancement requests, future demand, product health, lifecycle risks, technical debt and modernization opportunities
- Develop evidence-based recommendations on capability investments, prioritization, sequencing and optimization
- Support business case development by defining problems, outcomes, options, benefits, costs, risks and dependencies
- Facilitate roadmap, planning, governance and investment discussions across stakeholders
- Contribute subject matter expertise to governance, portfolio planning and investment review activities
- Partner with delivery and operational teams to clarify outcomes and support implementation, adoption, transition and sustainable operation
- Champion awareness, adoption and effective utilization of Real Time Systems capabilities
- Define success measures and monitor adoption and capability effectiveness with business stakeholders
- Assess vendor roadmaps, industry trends and emerging technologies
- Maintain capability documentation, roadmap decisions, assumptions, dependencies and lessons learned
- Escalate material risks, priority conflicts and investment decisions requiring management or governance action
- Report to the Manager of Real Time Systems and PI
Requirements
- Bachelor’s degree in Engineering, Information Systems, Computer Science, Business or a related discipline, or equivalent experience
- 6+ years of experience in Operational Technology, Information Technology, industrial systems, business analysis, product or capability planning, or a related field
- Experience in energy, pipelines, utilities or other critical infrastructure sectors
- Familiarity with AVEVA PI System, measurement systems, or comparable real-time technologies
- Experience supporting product management, capability management, business relationship management or portfolio planning practices
- Experience working with vendors and managed service providers
- Experience supporting Real Time Systems and Operational Technology environments, including SCADA, historian, measurement, control center or related capabilities
- Understanding of operational, reliability, cybersecurity, resilience and lifecycle considerations
- Experience developing technology roadmaps, business cases, capability assessments and lifecycle plans
- Experience with demand management, prioritization and technology improvement initiatives
- Experience working across business stakeholders, architects, technical teams, delivery teams and operational support functions
- Ability to translate business needs into capability requirements, use cases, expected outcomes and planning recommendations
- Ability to analyze options, dependencies, risks, costs and benefits and present practical recommendations
- Ability to use data and stakeholder input to assess adoption, capability effectiveness and improvement opportunities
- Strong stakeholder engagement, facilitation and relationship-building skills
- Clear written and verbal communication
- Ability to explain technology considerations to business and technical audiences
- Collaborative and able to influence without direct authority
- Organized, analytical and able to manage multiple priorities and dependencies
- Outcome oriented, with sound judgment and a practical approach to problem solving
- Curious and committed to continuous learning
- Current, valid authorization to travel internationally, including Canada, the US and Mexico
- Ability to travel occasionally to other company locations for temporary assignments, meetings or training
- Ability to participate outside normal business hours when required
- Legal authorization to work in the country where the position is based, without restrictions
- Background screening is required
Benefits
- Hybrid work model for eligible office-based workforce in Canada, the U.S. and Mexico
- Flexible dress code
- Equal opportunity employer
- Recruitment accommodations and accessible formats available
- Flexible work arrangements
- International travel opportunities
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