About the role

Deployment Strategist helping ElevenLabs deploy enterprise AI voice and chat agents for strategic customers. Owning use cases, commercial proposals, demos, and production outcomes.

Responsibilities

Meet with strategic customers to understand AI transformation goals and identify pain points in customer-facing and operational workflows.
Own flagship deals end-to-end, including use-case identification, commercial-term structuring, and closing.
Embed within strategic customer organizations, act as a trusted partner, and own delivery outcomes.
Identify high-impact use cases and collaborate with Forward Deployed Software Engineers to implement them.
Guide customers on best practices for deploying ElevenAgents, including agent design, orchestration, and production readiness.
Scope applications in new industries and expand AI solutions across sectors globally.
Present project results and future-work proposals to technical teams and C-suite executives.
Collaborate with Research teams to feed field insights into the platform, models, and roadmap.
Build and deliver demos of ElevenAgents and broader AI technology.
Collaborate with customer engineering and executive teams to move agents into production and deliver measurable business outcomes.

3+ years of experience working with customers in a technical capacity; direct enterprise customer experience preferred
Experience in product development, delivery, and change management
Comfort engaging in deal conversations, structuring value propositions, and navigating enterprise sales cycles
Basic proficiency in Python
Familiarity with API integration
Excellent communication and problem-solving skills
Proven track record of owning complex, ambiguous projects and delivering results
Adaptability across customer environments, industries, and technical use cases
Technical aptitude and familiarity with common LLM, tooling, and AI agent frameworks
Ability to map enterprise use cases and workflows to AI systems