Client Success Specialist supporting arts and cultural organizations using Spektrix ticketing software. Managing client relationships, resolving issues, and driving platform adoption remotely from British Columbia.
About the role
- Customer Success Manager guiding Emburse customers through adoption, retention, and expansion. Supporting an AI-powered expense intelligence platform that modernizes enterprise finance operations.
Responsibilities
- Own customer success by aligning business goals to clear outcomes, success plans, and measurable value
- Lead customers through adoption and optimization, proactively addressing barriers, risks, and opportunities
- Build trusted relationships across customer stakeholders and lead strategic Business Reviews and value conversations
- Use product usage, customer data, and business insights to demonstrate value and provide actionable recommendations
- Drive retention and identify expansion opportunities based on evolving customer needs and business objectives
- Serve as the customer’s strategic partner, bringing industry best practices, insights, and recommendations
- Orchestrate internal teams to resolve challenges, advocate for customer needs, and deliver a strong customer experience
- Maintain account discipline, including customer health, success plans, risks, opportunities, and key account information
- Partner with Sales and other commercial teams on renewals, expansion opportunities, negotiation strategy, and account planning
Requirements
- Bachelor's Degree (preferred) or equivalent work experience
- 3+ years of experience in Customer Success, Account Management, Consulting, SaaS, or a similar customer-facing role
- Strong business acumen and ability to connect customer challenges to business outcomes and solutions
- Consultative communication, discovery, and relationship-management skills
- Ability to analyze customer data and translate insights into recommendations and action plans
- Confidence leading strategic conversations with stakeholders at multiple levels
- Commercial awareness with experience supporting retention, renewals, and expansion
- Strong organizational skills and ability to manage multiple customer priorities
- Experience with Salesforce, Gainsight, or similar CRM and Customer Success platforms preferred
Benefits
- Competitive pay
- Flexible work
- Inclusive, collaborative environment
- Equal employment opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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