Customer Success Specialist building SaaS customer relationships and driving renewals, adoption, and revenue growth. Supporting Pagefreezer’s online archiving solutions for compliance and litigation.
About the role
- Customer Success Specialist helping iClosed, a high-ticket sales profit maximizer, onboard, retain, and expand customer accounts. Managing success calls, payments, and account growth.
Responsibilities
- Lead customer onboarding and success calls
- Help teams get set up and realize value from iClosed
- Contact canceled and at-risk accounts, identify issues, and work toward meaningful resolutions
- Follow up on failed and overdue payments before account interruptions occur
- Help customers with plan questions, expansion opportunities, and add-ons such as Multi-Booking
- Identify recurring blockers and coordinate with Support and Billing
- Maintain accurate account notes and customer follow-ups
- Support customer retention and growth from onboarding through account-saving conversations
Requirements
- At least two years of experience in SaaS Customer Success, Account Management, or a similarly customer-facing role
- Fluent English, written and spoken
- Full availability during EST shift hours
- At least 4 hours of overlap with the CET-based team
- Confident on live calls
- Comfortable discussing churn, price, missed expectations, and overdue payments
- Ability to understand new software workflows and explain next steps without excessive technical detail
- Commercial awareness and good judgment
- Strong follow-through and ownership
- Experience with high-ticket sales funnels, sales operations, booking systems, or sales teams is a plus
- Familiarity with CRM tools and automations including HubSpot, Close, Pipedrive, Zapier, Make, and Stripe is a plus
- Experience running onboarding demos or building retention processes is a plus
- French is a plus
- Short 2–3 minute Loom video required as part of the application
Benefits
- Fully remote role with a flexible working environment
- Performance bonuses
- Opportunities for growth
- Competitive compensation
- Opportunity for long-term collaboration
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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