Customer Success Specialist helping iClosed, a high - ticket sales profit maximizer, onboard, retain, and expand customer accounts. Managing success calls, payments, and account growth.
About the role
- Client Success Manager supporting Fortune 100 accounts and corporate training delivery. Managing program success, client reporting, and account expansion for General Assembly’s workforce education business.
Responsibilities
- Support Senior Client Success teams in managing Fortune 100 client relationships and account expansion strategies
- Execute engagement and delivery strategies for online and in-person training programs
- Document direct costs associated with program delivery
- Own internal and client-facing meeting summaries, including key decisions and action items
- Track day-to-day program success through learning and sentiment metrics
- Collaborate with internal teams to ensure high-quality corporate program delivery
- Create and present delivery reports containing qualitative and quantitative data
- Support delivery of General Assembly's largest client programs and help grow critical accounts
- Work as part of a cross-functional, client-facing team managing $5–8 million in annual client revenue
Requirements
- At least 2+ years of prior work experience
- Minimum 2+ years in consulting, customer service, or client management working with various stakeholders
- 2+ years of proficiency using Excel and Google Suite
- Polished communication and a strong work ethic
- Ability to handle significant travel, up to 50%
- Experience in project management or coordinating training programs is a plus
Benefits
- Variable compensation plan, which could be a bonus or a commission
- Medical insurance
- Dental insurance
- Vision insurance
- Term life insurance
- Short-term disability insurance
- Long-term disability insurance
- Additional voluntary benefits
- Commuter benefits
- Wellness plans and reimbursement
- Retirement programs
- Paid time off
- Parental leave
- Holiday pay
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No Education Requirement
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