Client Success Manager helping Revaly’s merchants recover failed payments and grow revenue. Owning client relationships, renewals, expansion, and payment - performance outcomes.
About the role
- Customer Success Manager driving adoption, retention, and expansion for SPS Commerce’s cloud-based retail supply-chain solutions. Building executive relationships and forecasting renewals across Toronto, Minneapolis, or Rogers.
Responsibilities
- Develop a deep understanding of customers’ business models and serve as a trusted adviser
- Build relationships to ensure successful customer partnerships
- Create plans outlining critical success factors, metrics, targets, and recommendations
- Deliver revenue recovery services efficiently and effectively
- Monitor account performance and keep projects on track
- Implement structured programs to drive adoption at low-usage accounts
- Identify and execute opportunities to increase contract value through expanded scopes and cross-selling
- Maintain accurate forecasts of expansion revenue and renewal pipelines
- Report progress against targets to leadership
- Build relationships with decision-makers across finance, operations, and supply chain teams
- Drive adoption of new services
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- 2+ years of Customer Success Management (CSM) experience or 3–5 years of professional business experience in Sales or Account Management
- Experience within a SaaS environment or with SaaS clients
- Proven ability to build strong customer relationships, including experience with C-level and SVP-level executives and conducting executive business reviews
- Excellent verbal and written communication, presentation, organization, and time management skills
- Thoughtful approach to addressing customer pain points
- Strong listening skills and ability to quickly assess changing priorities
- Experience driving organization-wide initiatives is preferred
Benefits
- Annualized on-target compensation range inclusive of base salary and annualized commission target
- Comprehensive benefits package designed to support employees’ health, well-being, and financial security
- Country-specific benefits aligned with local laws and market practices
- Hybrid work model
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