E - Commerce and warranty representative supporting Bauer Hockey consumers and retailers. Handling online transactions, replacement orders, delivery issues, and warranty claims remotely in Canada.
EP
Analyste d’Affaires – ERP, Applications Périphériques, E-commerce
at Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
View all jobs at Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire ProtectionVisit Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection websiteVisit Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection LinkedIn
Posted 2 months ago
About the role
- Business Analyst supporting ERP, Edge Applications, and E-commerce at EMCO Corporation. Driving initiatives and ensuring optimal implementation among various branches across Canada.
Responsibilities
- Agir comme lien entre les équipes d’affaires et les équipes techniques
- Soutenir les systèmes ERP en place
- Gérer et soutenir les applications périphériques connectées à l’ERP
- Piloter les initiatives E-commerce
- Participer à la mise en œuvre de nouvelles solutions
- Documenter les processus, exigences fonctionnelles et plans de tests
- Répondre aux questions des coéquipiers/coéquipières internes et des clients externes
Requirements
- Au moins deux (2) ans d’expérience dans un rôle de service à la clientèle/de soutien
- Diplôme d’études universitaires ou collégiales dans un domaine connexe, de préférence
- Antécédents dans le commerce en ligne ou le marketing seront des atouts
- Excellentes capacités d’analyse, de communication et de gestion des priorités
- Bilinguisme (français/anglais) requis, à l’oral et à l’écrit
Benefits
- Solutions durables
- Service à la clientèle exceptionnel
- Développement personnel et professionnel
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E - Commerce and Warranty Representative supporting Bauer hockey consumers and retail partners. Handling bilingual inquiries, online transactions, replacements, deliveries, and warranty claims.
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