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About the role
- Senior Product Manager for SaaS invoicing solutions shaping AI-powered workflows for contractors. Leading product strategy and overseeing implementation in a B2B context.
Responsibilities
- Define and communicate a compelling product vision for agent-assisted FSM workflows, aligned with company goals and contractor needs
- Own the roadmap and ensure delivery of measurable outcomes
- Prioritize work based on customer and business impact, not just feature output
- Establish clear mechanisms for data-driven trade-offs and decision-making
- Deep customer & market understanding
- Become an expert on our users and market dynamics
- Lead customer discovery, interviews, and usability testing
- Oversee the full product lifecycle
- Define and own agent-assisted workflows across Jobs, Scheduling, Customer Communications, and Payments from discovery to launch and iteration
- Design human-in-the-loop UX for AI-driven actions
- Translate AI capabilities into trustworthy, contractor-grade experiences
- Own failure modes, edge cases, and recovery paths in automated workflows
- Partner with platform and AI teams through a product and UX lens
- Own integrations and foundational capabilities that enable agentic FSM workflows
- Drive cross-functional collaboration to deliver timely, high-quality releases
- Run and ship experiments that test hypotheses, validate assumptions, and accelerate learning.
Requirements
- 5+ years in product management, ideally in B2B SaaS
- Experience running and shipping experiments in live products
- PLG experience is a plus
- Understanding SMB workflows in trades, construction, or service industries is a plus
- Strong understanding of SaaS metrics and product performance drivers
- Proven ability to influence cross-functional teams (engineering, design, GTM, Leadership, other product teams) to deliver outcomes
- Excellent communicator, able to engage both stakeholders and senior leadership
- Proficiency with agile, product/PLG tools (Jira, Product Board, Optimizely, Amplitude, Looker, Heap, etc.)
- Strong analytical, problem-solving, and prioritization skills
- Comfortable in a fast-paced environment, balancing multiple initiatives.
Benefits
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Flexible and generous (FTO) time-off
- Robust wellness benefits, including an annual wellness stipend
- Registered Retirement Savings Plan (RRSP) with 4% company match
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