Field Service Technician responsible for mechanical and electrical aspects of surface mining equipment. Engage in troubleshooting, repairs, and safety compliance adhering to industry standards.
About the role
- Field Service Technician for IGT gaming equipment across casinos in Canada. Managing service tickets and ensuring optimal performance of gaming systems independently.
Responsibilities
- Troubleshoot, diagnose, and resolve issues on gaming equipment at customer sites
- Perform preventative maintenance to ensure optimal system performance
- Install, repair, and upgrade slot machines, electronic table games, and bingo systems (hardware and software)
- Conduct site assessments and ensure proper setup and configuration of equipment
- Represent IGT on-site and build strong relationships with casino partners
- Provide basic training and support to customers on equipment functionality
- Respond to service requests efficiently and professionally
- Accurately track and document service activity using internal systems
- Support system upgrades, conversions, and installations
- Ensure compliance with regulatory and company standards
Requirements
- Background or education in electronics (e.g., computers, radios, TVs, copiers, or similar)
- Strong troubleshooting and problem-solving skills
- Ability to work independently and manage service priorities in the field
- Comfortable with physically demanding work, including moving heavy equipment using tools such as dollies
- Willingness to travel, including occasional travel for up to a full week
- Valid driver’s license
- Experience with ServiceMax (preferred)
- Basic knowledge of SAP
- Proficiency in Microsoft Outlook and Excel
- Previous experience in casino gaming or a related industry (nice to have)
- Experience working in a regulated environment (nice to have)
- Ability to obtain a Gaming License
- Ability to lift and maneuver heavy equipment
- Must be authorized to work in Canada (citizen, permanent resident, or valid work permit)
Benefits
- RRSP with company contributions
- Health, dental, and vision coverage
- Life, accident, and disability insurance
- Paid time off and wellness programs
- Tuition reimbursement
- Additional benefits (subject to eligibility)
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