Field Service Technician for IGT gaming equipment across casinos in Canada. Managing service tickets and ensuring optimal performance of gaming systems independently.
Responsibilities
Troubleshoot, diagnose, and resolve issues on gaming equipment at customer sites
Perform preventative maintenance to ensure optimal system performance
Install, repair, and upgrade slot machines, electronic table games, and bingo systems (hardware and software)
Conduct site assessments and ensure proper setup and configuration of equipment
Represent IGT on-site and build strong relationships with casino partners
Provide basic training and support to customers on equipment functionality
Respond to service requests efficiently and professionally
Accurately track and document service activity using internal systems
Support system upgrades, conversions, and installations
Ensure compliance with regulatory and company standards
Requirements
Background or education in electronics (e.g., computers, radios, TVs, copiers, or similar)
Strong troubleshooting and problem-solving skills
Ability to work independently and manage service priorities in the field
Comfortable with physically demanding work, including moving heavy equipment using tools such as dollies
Willingness to travel, including occasional travel for up to a full week
Valid driver’s license
Experience with ServiceMax (preferred)
Basic knowledge of SAP
Proficiency in Microsoft Outlook and Excel
Previous experience in casino gaming or a related industry (nice to have)
Experience working in a regulated environment (nice to have)
Ability to obtain a Gaming License
Ability to lift and maneuver heavy equipment
Must be authorized to work in Canada (citizen, permanent resident, or valid work permit)
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