Senior Technical Product Manager leading key ServiceNow roadmap initiatives to improve customer experience and operational efficiency at TELUS. Collaborating with stakeholders and managing transformation projects.
FC
Developer, ServiceNow Administrator
Posted 2 months ago
About the role
- ServiceNow Administrator implementing technical strategies that power FCC’s daily operations and managing ITSM and ITOM practices. Developing high-quality ServiceNow features and ensuring platform stability.
Responsibilities
- Implement technical strategies that power FCC’s daily operations
- Manage ITSM and ITOM practices
- Develop and maintain high-quality ServiceNow features
- Follow established administrator and development guidelines
- Track and maintain platform health and stability
- Implement complex team strategies through precise technical execution
- Build, execute and maintain robust automation tests
- Analyze requirements to develop automation and unit tests
- Support end users and implement necessary fixes
Requirements
- A degree in computer science or engineering
- Minimum one to three years of related experience in ServiceNow development (or an equivalent combination of education and experience)
- Solid knowledge of ServiceNow configurations and ITSM processes
- Demonstrated proficiency in automation testing and following rigorous technical standards
- ServiceNow Certified System Administrator (CSA) preferred (please state certification number)
Benefits
- Competitive total rewards packages: market-aligned and performance-based salary and incentive programs
- Flexible and comprehensive group benefit and savings plans
- Well-being support through benefits and wellness programs
- Learning and development opportunities to help you thrive
- Hybrid work options
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