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Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Project Manager III leading complex projects and strategic initiatives for Finning Canada, ensuring timely and budget-compliant delivery while managing cross-functional teams.
Responsibilities
- Lead and manage multiple complex projects in alignment with Finning’s Project Management and Continuous Improvement methodologies.
- Collaborate with Business Owners, Process Owners, and key stakeholders to develop and maintain project charters, roadmaps, and delivery plans.
- Ensure approved projects are delivered on time, on budget, and in accordance with business objectives.
- Champion project management discipline, continuous improvement, and change management practices across the organization.
- Coordinate and lead Project Leads and cross-functional teams on larger initiatives, working closely with the Process Improvement Manager where applicable.
- Develop and manage approved project programs and roadmaps for assigned business areas.
- Provide guidance, coaching, and mentorship to Project Leads to support skill development and capability building.
- Support project teams and stakeholders with project management tools and best practices, including planning, reporting, risk management, and execution tracking.
- Apply data, tools, and structured analysis to identify opportunities for efficiency, effectiveness, and alternative delivery approaches.
- Ensure adherence to established Finning Project Management, Continuous Improvement, and Change Management standards.
- Act as a role model for ethical behavior, professionalism, and confidentiality when representing Finning internally and externally.
Requirements
- Proven experience in Process Management, Change Management, Quality Management, and Lean methodologies (e.g., Lean Six Sigma).
- Demonstrated ability to work effectively with C‑suite executives and senior leadership, including influencing decisions and managing executive stakeholders.
- Strong knowledge and practical application of project management methodologies, including Waterfall, Agile, and hybrid delivery models, as well as business improvement frameworks.
- Track record of successfully leading both Agile and Waterfall projects, including complex, cross-functional initiatives.
- 8–10 years of project management experience, with a strong focus on IT projects, technology-enabled initiatives, business transformation, and change management.
- Progressive business experience with increasing levels of responsibility over five or more years.
- Advanced proficiency with Microsoft Office tools, including Word, Excel, PowerPoint, Project, and Visio.
- Experience with Microsoft Dynamics 365 is considered an asset.
- Experience using Microsoft Project and Azure DevOps is considered an asset.
- Consulting experience is considered an asset.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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Sr. Project Manager
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