CBC/Radio - Canada communications project lead coordinating French advertising and promotional production projects in Montreal. Managing vendors, budgets, timelines and approvals in a hybrid, part - time role.
About the role
- Network communications engineer supporting Franklin Templeton’s global asset management infrastructure. Managing enterprise data and voice networks, vendors, SLAs, incidents, and automation initiatives.
Responsibilities
- Oversee outsourced vendors to ensure quality service delivery using SLA/KPI management
- Partner with Technology teams to support global data and voice environments
- Manage network infrastructure using established operational standards
- Define and improve operational processes and service standards
- Oversee vendors and manage service level agreements and key performance indicators
- Monitor infrastructure performance and proactively address service issues
- Lead incident resolution and participate in major incident management
- Identify automation opportunities and support production implementation
- Support Franklin Templeton offices and employees worldwide as part of a distributed international team
Requirements
- 5+ years supporting network solutions in distributed medium to large enterprise environments
- Experience with switching architectures using Cisco Nexus OS and Catalyst IOS
- Experience with Cisco SD-WAN, routers, ASA, and wireless technologies
- Experience with routing protocols and load balancers
- Ability to diagnose production issues and work with vendors
- Basic knowledge of voice infrastructure is a plus
- Excellent documentation and diagramming skills
- Ability to liaise with business customers, development teams, and vendors
- Understanding of the ITIL framework
- Ability to interact with and lead team members in local, international, and multi-site environments
- Strong organizational and time management skills
- Ability to manage multiple priorities in a global environment
- Ability to work independently and escalate appropriately
- Strong problem-solving and decision-making skills
Benefits
- Annual discretionary bonus
- Corporate pension plan
- Recognition rewards
- Competitive healthcare options
- Insurance and disability benefits
- Employee stock investment program (ESIP)
- Learning resources
- Career development programs
- Reimbursement for certain education expenses
- Paid time off, including vacation, holidays, sick leave, parental and caregiving leave, bereavement leave, and volunteering leave
- Motivational wellbeing program
- Flexible medical, dental, and vision insurance options
- Opportunity to purchase company funds with no sales charge
- Competitive vacation package, including three annual personal days
- Company-paid short-term and long-term disability coverage
- Education assistance programs (available in select locations)
Job title
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Experience level
Salary
Degree requirement
No Education Requirement
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