Communications Specialist shaping Keycafe's messaging, content, PR and social channels. Translating SmartBox and SaaS/IoT capabilities into stories for business customers.
About the role
- Network communications engineer supporting Franklin Templeton’s global asset management infrastructure. Managing enterprise data and voice networks, vendors, SLAs, incidents, and automation initiatives.
Responsibilities
- Oversee outsourced vendors to ensure quality service delivery using SLA/KPI management
- Partner with Technology teams to support global data and voice environments
- Manage network infrastructure using established operational standards
- Define and improve operational processes and service standards
- Oversee vendors and manage service level agreements and key performance indicators
- Monitor infrastructure performance and proactively address service issues
- Lead incident resolution and participate in major incident management
- Identify automation opportunities and support production implementation
- Support Franklin Templeton offices and employees worldwide as part of a distributed international team
Requirements
- 5+ years supporting network solutions in distributed medium to large enterprise environments
- Experience with switching architectures using Cisco Nexus OS and Catalyst IOS
- Experience with Cisco SD-WAN, routers, ASA, and wireless technologies
- Experience with routing protocols and load balancers
- Ability to diagnose production issues and work with vendors
- Basic knowledge of voice infrastructure is a plus
- Excellent documentation and diagramming skills
- Ability to liaise with business customers, development teams, and vendors
- Understanding of the ITIL framework
- Ability to interact with and lead team members in local, international, and multi-site environments
- Strong organizational and time management skills
- Ability to manage multiple priorities in a global environment
- Ability to work independently and escalate appropriately
- Strong problem-solving and decision-making skills
Benefits
- Annual discretionary bonus
- Corporate pension plan
- Recognition rewards
- Competitive healthcare options
- Insurance and disability benefits
- Employee stock investment program (ESIP)
- Learning resources
- Career development programs
- Reimbursement for certain education expenses
- Paid time off, including vacation, holidays, sick leave, parental and caregiving leave, bereavement leave, and volunteering leave
- Motivational wellbeing program
- Flexible medical, dental, and vision insurance options
- Opportunity to purchase company funds with no sales charge
- Competitive vacation package, including three annual personal days
- Company-paid short-term and long-term disability coverage
- Education assistance programs (available in select locations)
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
OCM Communications Lead driving organizational change and communications for an insurance transformation initiative. Leading stakeholder engagement, readiness, adoption, and executive communications across Canada.
OCM Communications Lead driving organizational change and communications for an insurance - sector transformation. Leading stakeholder adoption, readiness, executive messaging, and global rollout support remotely across Canada.
Tech Communications Lead shaping Mercury’s AI and fintech innovation narrative. Building executive thought leadership and integrated campaigns across media, podcasts, events, content, and social.
Senior Manager shaping internal and external communications for Manulife’s Canadian Retirement & Wealth business. Connecting employees, media, advisors, and global teams through integrated communications strategies.
Communications Specialist supporting Postmedia, a Canadian news media company, with internal and external communications. Writing content, coordinating media relations, digital channels, online events and financial results communications.
Communications Specialist creating internal, media and digital content for Postmedia, a Canadian news media company. Coordinating campaigns, events, analytics and financial - results communications.
Senior communications advisor shaping Desjardins Group’s strategic communications, digital brand, and social media presence. Leading organization - wide initiatives and advising stakeholders on complex communications projects.
Communications Manager leading bilingual internal communications at CLEAResult, an energy - efficiency company. Managing employee engagement platforms, crisis communications, and Quebec French - language initiatives.
Senior Product Manager owning zero - to - one communications products for Jane’s clinic SaaS platform. Shaping AI strategy, customer outcomes, roadmaps, and commercialization.