Senior Program Manager leading complex, multi-stream technology programs for Fresche Solutions’ clients. Managing governance, budgets, risks, stakeholders, and benefits realization across distributed North American teams.
Responsibilities
Oversee a complex, multi-stream program end-to-end with an external client
Set program controls and track milestones across projects
Proactively manage program-level risks and issues
Establish technical, architectural, and delivery governance
Lead stakeholder engagement from C-suite stakeholders to delivery teams and clients
Ensure benefits realization by aligning deliverables with planned outcomes and quality standards
Own the program roadmap, controls, cadence, KPIs/OKRs, and standardized reporting/compliance
Align project managers, vendors, and client teams across workstreams, schedules, resources, and interdependencies
Manage people, budgets, technology resources, program ROI, and outcomes
Maintain centralized risk registers and contingency plans
Deliver clear executive-ready updates
Tailor communications for executives and delivery teams
Run change control and keep teams aligned and engaged
Standardize and enforce processes and templates
Lead complex programs from design through execution using process engineering and continuous improvement
Resolve scope changes, delays, resource conflicts, and stakeholder disputes
Requirements
10+ years of program management experience
Experience overseeing multi-stream projects with globally distributed teams, teams of more than 50 members, and multiple project managers
Bachelor’s degree in business, management, or a related field
PMP certification
Master’s degree and relevant certifications preferred
Ability to build WBS/dependency maps and standardize processes
Experience maintaining program charters, risk logs, and other documentation
Proficiency with MS Project, Jira, SharePoint, Excel, and a PPM tool such as Mavenlink/Kantata
Ability to build dashboards and status reports
Experience aligning roadmaps with contract/business goals and driving benefits realization
Experience with proactive RAID management, PMI-style risk frameworks, and contingencies
Executive-ready communication, RACI, conflict resolution, and high-EQ leadership across distributed teams
Experience managing program budgets, expenditures, cost adjustments, and complex financial models involving Fixed Price, T&M, milestone-based payments, revenue recognition, fixed monthly fees, and expense recovery
Experience owning budgets and resource plans and leading change control
Strong attention to detail
Familiarity with application modernization preferred; IBM i modernization exposure a plus
Experience with hybrid Agile-Waterfall methodologies in large-scale programs
Proficiency in creating governance frameworks, including steering committees or compliance processes
Strong negotiation skills
Experience with C-Suite stakeholders
Ability to navigate unexpected challenges with creative, structured solutions
Ability to develop and apply process engineering and continuous-improvement practices
Benefits
Great work-life balance
Flexible hours
Ability to work from home or in one of Fresche Solutions’ offices
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