Pharmacovigilance workflow manager overseeing adverse - event workflows, expedited reporting, and safety database reconciliation. Supporting Fortrea clinical - trial and post - marketing drug - safety operations.
About the role
- Creative Operations Manager orchestrating resourcing and integrated delivery for GALE, a business agency. Managing creative capacity, staffing, production traffic, and client-facing project execution.
Responsibilities
- Lead resourcing and delivery on a high-volume production account
- Own and establish a formal creative resourcing process
- Analyze creative requests and forecast resourcing needs against team capacity
- Build and maintain resource allocation/staffing plans using Everest, Smartsheets, and Excel
- Coordinate briefing, routing, reviews, and approvals through the creative process
- Monitor workloads and rebalance assignments as priorities shift
- Maintain real-time visibility into team availability, skillsets, and utilization
- Lead weekly cross-functional resourcing meetings with creative leads, account leads, and project managers
- Partner with the Director of Program Management and resourcing counterparts to identify capacity gaps and support headcount planning
- Forecast and roadmap staffing needs weekly, quarterly, and annually
- Support creative directors and client partners with real-time staffing questions
- Establish and refine resourcing and traffic-management best practices
- Manage project estimation, objectives, scope, and integrated approaches
- Create and own integrated project plans
- Manage daily scrums, status reporting, and project communications
- Resolve project issues across large, cross-disciplinary teams
- Set team goals, purpose, and direction
- Foster collaborative global interoffice relationships
- Update clients on project developments and manage communications, expectations, negotiations, and feedback
Requirements
- 6+ years of experience in creative operations, resource/traffic management, or project management within a creative or digital agency environment
- Experience building or managing creative resourcing/staffing processes on high-volume production accounts
- Strong creative intuition and ability to staff according to team members’ strengths
- Ability to triage ad hoc, real-time requests calmly
- Experience bringing structure and process to fluid, fast-paced environments with tight timelines and competing priorities
- Experience or strong working knowledge of managing digital marketing campaigns and integrated project delivery
- Experience leading or coordinating cross-disciplinary teams including creative, production, strategy, and media
- Strong organizational, multitasking, and communication skills
- Proficiency with project/resource management tools
- Experience with Everest, Smartsheets, or similar platforms is a plus
- Agile and digital execution experience is a bonus
- Eagerness to learn new skills, platforms, and methodologies
- Comfort leveraging AI tools and process enhancements
Benefits
- Hybrid, flexible workplace
- Equal opportunity and inclusive workplace
- Interview accommodations available upon request
- AI-assisted recruitment tools used with human final decision-making
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Degree requirement
No Education Requirement
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