Threat detection specialist governing MDR, engineering detections, and responding to cyber incidents. Strengthening cyber resilience across Dentons Canada’s legal technology environment.
About the role
- Creative Operations Manager orchestrating resourcing and integrated delivery for GALE, a business agency. Managing creative capacity, staffing, production traffic, and client-facing project execution.
Responsibilities
- Lead resourcing and delivery on a high-volume production account
- Own and establish a formal creative resourcing process
- Analyze creative requests and forecast resourcing needs against team capacity
- Build and maintain resource allocation/staffing plans using Everest, Smartsheets, and Excel
- Coordinate briefing, routing, reviews, and approvals through the creative process
- Monitor workloads and rebalance assignments as priorities shift
- Maintain real-time visibility into team availability, skillsets, and utilization
- Lead weekly cross-functional resourcing meetings with creative leads, account leads, and project managers
- Partner with the Director of Program Management and resourcing counterparts to identify capacity gaps and support headcount planning
- Forecast and roadmap staffing needs weekly, quarterly, and annually
- Support creative directors and client partners with real-time staffing questions
- Establish and refine resourcing and traffic-management best practices
- Manage project estimation, objectives, scope, and integrated approaches
- Create and own integrated project plans
- Manage daily scrums, status reporting, and project communications
- Resolve project issues across large, cross-disciplinary teams
- Set team goals, purpose, and direction
- Foster collaborative global interoffice relationships
- Update clients on project developments and manage communications, expectations, negotiations, and feedback
Requirements
- 6+ years of experience in creative operations, resource/traffic management, or project management within a creative or digital agency environment
- Experience building or managing creative resourcing/staffing processes on high-volume production accounts
- Strong creative intuition and ability to staff according to team members’ strengths
- Ability to triage ad hoc, real-time requests calmly
- Experience bringing structure and process to fluid, fast-paced environments with tight timelines and competing priorities
- Experience or strong working knowledge of managing digital marketing campaigns and integrated project delivery
- Experience leading or coordinating cross-disciplinary teams including creative, production, strategy, and media
- Strong organizational, multitasking, and communication skills
- Proficiency with project/resource management tools
- Experience with Everest, Smartsheets, or similar platforms is a plus
- Agile and digital execution experience is a bonus
- Eagerness to learn new skills, platforms, and methodologies
- Comfort leveraging AI tools and process enhancements
Benefits
- Hybrid, flexible workplace
- Equal opportunity and inclusive workplace
- Interview accommodations available upon request
- AI-assisted recruitment tools used with human final decision-making
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Operations Analyst analyzing Uline’s shipping, industrial, and packaging distribution data. Developing SQL and Power BI reporting to improve branch performance and operations.
Research Operations Lead building and scaling Mercury's customer research operations for fintech products. Owning research panels, tools, ethical processes, AI workflows, and team coaching.
Threat detection specialist governing MDR, engineering detections, and responding to cyber incidents. Strengthening resilience for Dentons Canada’s global legal services environment.
Desjardins IT analyst automating, securing, and maintaining systems and infrastructure. Diagnosing platform issues and developing operational methods, tools, and processes.
Legal Operations Analyst managing contract operations, legal technology, and outside counsel billing. Improving AI - assisted workflows at Docker, a developer tooling company.
Legal Operations Manager scaling legal systems, processes, and vendor operations for Caseware’s global audit and accounting software business. Supporting a four - lawyer in - house team from Toronto.
Operations Manager leading warehouse teams, client relationships, and operational performance for DSV, a global transport and logistics company. Ensuring contractual compliance, delivery quality, forecasting, and labor planning.
Jr. Manufacturing Operations Engineer improving procedures, tooling, and quality for Arbutus Medical’s procedure kits. Supporting reliable medical device production through SolidWorks and hands - on troubleshooting.
Staff AI Operations Lead shipping governed AI workflows across Honeycomb.io’s business operations. Building shared AI infrastructure, enablement, and adoption on the Data team.