ServiceNow Administrator managing Cloudera's HRSD and ITSM platform. Configuring workflows, catalog services, CMDB data, access controls and continuous improvements.
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ServiceNow Software Asset Management Developer
Posted 4 months ago
About the role
- ServiceNow SAM Developer designing and optimizing software asset management solutions for CMS. Collaborating closely with teams to drive compliance and cost optimization.
Responsibilities
- Design scalable SAM solutions leveraging out-of-the-box ServiceNow capabilities
- Translate business and product requirements into technical designs aligned with platform best practices
- Ensure solutions and application are aligned with Common Service Data Model (CSDM), CMDB architecture, ITAM/SAM data models
- Collaborate with architects to define integration patterns and system architecture
- Configure and develop within ServiceNow SAM, including software models and normalization support
- Develop using platform-native tools including Flow Designer, Business Rules, Script Includes, and IntegrationHub
- Implement and optimize advanced SAM Pro capabilities such as Publisher Packs, Reclamation workflows, SaaS usage integrations
- Support automation of license reconciliation and compliance tracking
- Monitor and optimize platform performance related to SAM processes and data volumes
- Work within Agile/Scrum environment to deliver incremental value
Requirements
- 5+ years of ServiceNow development experience
- Hands-on experience implementing ServiceNow SAM
- Strong proficiency in JavaScript and ServiceNow scripting (Business Rules, Script Includes, APIs)
- Experience with integrations (REST/SOAP, IntegrationHub)
- Experience with ServiceNow Discovery, CMDB, and ITAM modules
- ServiceNow Certified System Administrator (CSA) or ServiceNow Certified Application Developer (CAD)
- Bachelor's degree in Computer Science, Information Technology, or related field or equivalent combination of education, professional training, or work experience
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay
- Paid time off
- Full flex work weeks where possible
- 15 days of paid leave per calendar year
- 10 paid holidays per year
- Paid Family Leave program provides up to 160 hours of paid leave in a rolling 12 month period
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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