Designing learning plans and onboarding programs for TELUS Health's customer success team. Collaborating with cross - functional leaders to enhance employee performance and development.
About the role
- Training Specialist developing impactful training programs for resellers, customers, and employees at Geotab. Identifying training needs and delivering curriculum for Geotab’s product suite.
Responsibilities
- Develop and facilitate impactful training programs for our resellers, customers, and employees.
- Identify training needs and build customized learning paths.
- Deliver a comprehensive curriculum covering the sale, support, and value of Geotab’s product suite.
- Map training plans and facilitate onboarding and technical training.
- Develop training materials aligned with business priorities.
- Support the implementation of the LMS platform (myLearning).
Requirements
- 1-3 years delivering training on variety of modalities.
- Fluency in both French and English is required.
- Ability to travel up to 10%. A passport is required.
- Possesses a strong aptitude for learning and navigating new software platforms.
- Good communication skills by clearly and promptly conveying information both verbally and in writing.
- Demonstrates active listening to fully understand customer concerns.
- Utilizes empathy to connect with customers, understanding their needs and frustrations.
- Displays patience in handling standard customer interactions.
- Exhibits adaptability by remaining flexible and composed when dealing with minor surprises.
- Demonstrates basic conflict resolution skills.
- High attention to detail and strong organizational skills.
Benefits
- Flex working arrangements
- Home office reimbursement program
- Baby bonus & parental leave top up program
- Online learning and networking opportunities
- Electric vehicle purchase incentive program
- Competitive medical and dental benefits
- Retirement savings program
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