Customer Solutions Architect specializing in telecommunications solutions for TELUS. Driving customer success through integrated data, voice, mobility, and IoT solutions while partnering closely with Sales Executives.
About the role
- Sales Engineer role at Global Payments connecting technical solutions with client needs through product expertise and implementation. Collaborating closely with sales teams and partners to drive successful outcomes.
Responsibilities
- Collaborate with internal and external stakeholders across all time zones and regions
- Manage resources for sales engineering calls
- Ensure timely handling of sales engineering requests from our sales organizations and partners
- Be responsible for providing the sales team with the technical expertise needed to enable them to sell our products
- Identify potential improvements and prioritize features and corresponding business cases in collaboration with our product team
- Provide consultative support to key internal and external stakeholders and become a key product expert
- Maintain expertise across all payment and acquiring solutions—online, in-person, and omnichannel
Requirements
- More than five (5) years of technical experience, including at least three (3) years in the payments industry
- Extensive experience with the technical aspects of e-commerce, mobile devices, or point-of-sale (POS) systems
- Technical degree or related discipline (or equivalent experience)
- Strong experience learning and explaining payment system integrations
- Ability to travel up to 35% of the time to meet prospective clients and internal staff
- Ability to provide bilingual support (French and English) is a strong asset
Benefits
- Medical, dental and vision care
- EAP programs
- Paid time off
- Recognition programs
- Retirement and investment options
- Charitable gift matching programs
- Worldwide days of service
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