Customer Solutions Architect specializing in telecommunications solutions for TELUS. Driving customer success through integrated data, voice, mobility, and IoT solutions while partnering closely with Sales Executives.
About the role
- Sales Engineer at March Networks working with enterprise customers to shorten sales cycles. Bringing technical expertise to overcome hurdles and foster relationships with technical buyers.
Responsibilities
- Assist in the generation of new business and ensure growth of existing accounts through technical knowledge of the March products and subsequent third-party product integration
- Communicate customer feedback into future product developments
- Assist sales account managers by answering technical questions, making technical presentations, and managing customer trials through phone, email, and on-site visits
- Evaluate and integrate 3rd party devices
- Provide effective interfaces into existing and emerging opportunities and external partners
- Leverage relationships within organizations to solve technical hurdles and foster awareness of our products and solutions
- Assess potential application of company products and services and offers solutions to meet customer needs
- Install, configure and test our solution at customer’s facilities during Proof of Concepts
- Interface with various customers at both a business and a technical level and propose viable solutions in real time during customer meetings
- Assist with the development of our channel partners. This may include conducting joint account calls, updating their technical staff on new products and features, and working with them to develop solutions for customers
- Provide technical training to end users and Certified Solution Providers
Requirements
- College or University Degree in a business or technical discipline
- Minimum 4 years of experience in networks, WAN, LAN, Wireless and Wired Communication networks, Client/server knowledge, ERP systems, and CCTV/video surveillance equipment
- Excellent communication (written and oral) skills in order to communicate effectively with various levels of personnel in an organization, including technical and executive
- Proven track record in providing customer satisfaction
- Understanding of how all facets of a manufacturing organization operates
- Results-driven with demonstrated initiative and trust, firmness and resilience
- Some project management experience
- Experience with large enterprise IT departments and processes (asset)
- Experience in the security industry (asset)
- CCNA or CompTIA certification (asset)
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