Bilingual sales representative managing Avantor’s scientific products territory near New Brunswick. Growing customer accounts through consultative selling, strategic planning, and manufacturer relationships.
About the role
- District Manager of Sales in Ontario managing dealer sales and service agreements and executing business strategies. Focus on retail sales, market share, and customer experience improvements.
Responsibilities
- Develop and execute a district business plan to achieve retail sales and market share objectives, ensuring strong coverage of estimated and available shipping.
- Achieve district-level sales and share targets by analyzing sales, inventory, market share, and competitive data to identify opportunities and gaps, and build dealer-specific action plans.
- Drive improvement at poor-performing market share dealers through focused performance improvement plans (e.g., DPIP / DRER / focus dealers).
- Drive effective dealer-level forecasting processes, leveraging tools and reports to ensure the right mix and timing of product.
- Lead and motivate dealers through consensus cycles and ordering calls, ensuring ordering strategies capitalize on vehicle line and ICE / EV opportunities to grow market share.
- Develop plans and strategies to maximize vehicle order coverage that supports retail sales, balancing production constraints and dealer inventory needs.
- Develop and execute a district business plan to achieve CSI and retail experience objectives, including support for GMCC CSI initiatives and the Retail Excellence Program.
- Build a customer-focused culture within the dealer network; ensure processes and procedures support customers and build advocacy throughout the ownership lifecycle.
- Champion continuous improvement of the digital customer experience (websites, digital retailing, CRM processes) and implement retail innovation that enhances the retail journey.
- Drive CSI performance and address negative-impact dealerships through structured action plans; manage escalated customer complaints with a 'win–win' orientation.
- Work with dealers on Google Reviews, helping to increase response rate, addressing any negative comments in a timely manner.
- Monitor dealer compliance with GMCC advertising standards and support Regional Marketing Advisory Board (RMAB) campaigns and specifications; champion key-city joint advertising initiatives as appropriate.
- Maintain strong communications, and ensure understanding of programs, processes, and performance expectations.
Requirements
- Fluent in English
- Unrestricted mobility and ability to relocate as business needs require
- Strong communication, interpersonal and leadership skills, with a demonstrated desire to win and continuously drive results and improvements.
- Superior analytical abilities combined with sound decision-making and judgment skills; ability to effectively prioritize work and manage a heavy workload.
- Self-starter with strong drive for results, ability to lead, adapt to change, and manage stress effectively.
- Strong sales and negotiation skills; proven ability to work independently and within cross-functional and virtual team environments.
- Experience as a District Sales Manager / District Manager Sales or in a closely related field-based sales role, ideally within automotive or a related industry.
- Understanding of GM’s distribution processes, field sales tools, and reports.
- Valid Driver’s License (or provincial equivalent) and requirement to travel frequently (approximately 50% or more).
- Willingness to work extended hours on occasion, including month-end or other peak periods, as required.
Benefits
- Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave.
- Healthcare, dental and vision benefits including health care spending account and wellness incentive.
- Life insurance plans to cover you and your family.
- Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement.
- GM Vehicle Purchase Plan for you, your family, and friends.
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