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About the role
- District Warranty Service Manager improving warranty processes, dealer compliance, and customer retention for General Motors Canada. Managing warranty waste, goodwill, field actions, audits, and dealer performance across Canada.
Responsibilities
- Improve customer retention through customer satisfaction processes related to warranty administration, out-of-warranty compromises, field actions, and training.
- Develop and execute business plans to achieve district targets for warranty waste and customer participation in goodwill.
- Manage the use of the courtesy transportation program and support the elimination of warranty waste.
- Ensure dealers apply service policies and procedures, CSI, and Goodwill/Policy guidelines.
- Ensure dealers have effective processes for repeat repairs, customer management, and safe vehicle delivery.
- Assist dealers in escalating files to TAC or Field Service Engineering.
- Occasionally meet with end customers to resolve compliance, warranty, and field action issues.
- Support corporate audits, close-out meetings, and the implementation of corrective actions.
- Administer Warranty Labour Rate (WLR) reviews and audits and ensure compliance with Minimum Training Standards (MTS).
- Organize and present regular meetings on district activities and performance.
- Support cross-functional and special initiatives as required, and work with the legal team on relevant matters.
Requirements
- Strong communication and leadership skills.
- Superior analytical capabilities and excellent decision-making skills.
- Ability to work independently and within cross-functional team environments.
- Valid driver’s license.
- Bilingual (written and spoken).
- Willingness to travel.
- Regular face-to-face contact with dealers.
- Bachelor’s degree, preferably in business or marketing.
- Must not require GM immigration sponsorship, now or in the future.
Benefits
- Paid time off, including vacation days, statutory holidays, and additional leave benefits for maternity, paternity/parental, and adoption leave.
- Medical, dental, and vision coverage, including a health spending account and a wellness-related premium.
- Life insurance plans for you and your family.
- Company and matching contributions to a defined contribution retirement plan.
- GM vehicle purchase program for you, your family, and your friends.
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