Bilingual Patient Services Specialist supporting patients and healthcare providers in reimbursement activities. Fully remote role focused on enhancing patient experiences and administrative tasks in healthcare.
About the role
- Instructor delivering engaging SOLIDWORKS technical training in French and English for GoEngineering. Supporting learners through technical software instruction and collaboration with a skilled training team.
Responsibilities
- Deliver engaging instructor-led SOLIDWORKS training (both remote and on-site) in English and French to our French-speaking customer base (including co-teaching initially, then teaching independently as you ramp up).
- Prepare training materials, formulate classroom objectives aligned with course objectives, create self-paced courses per GoEngineer standards, incorporate feedback to continuously improve the learning experience and maintain consistency across the training team.
- Work toward and maintain relevant SOLIDWORKS certifications (e.g., CSWA/CSWP; with growth opportunities toward advanced levels over time).
- Assess customer needs, determine appropriate training solutions, answer attendee questions, coach students through exercises, and adapt instruction to different learning styles and experience levels.
- Provide engineering software support on SOLIDWORKS and related tools as required.
- Maintain and update the office training room, help organize and support new training initiatives, including assisting with team projects that improve scheduling, readiness, and execution.
- Contribute to internal documentation and best practices to help standardize course delivery and support team consistency.
- Partner with a highly tenured training team, leveraging mentorship and collaborating to deliver a high-quality, consistent training experience.
- Represent GoEngineer professionally in the classroom and ensure students have a positive, confidence-building training experience.
Requirements
- Bilingual proficiency in English and French (Canadian French preferred), with demonstrated ability to deliver technical training and support learners in both languages.
- SolidWorks experience with a strong working knowledge of core workflows taught in an Essentials-style course (modeling, assemblies, drawings), and the ability to explain concepts clearly to learners with varying skill levels.
- Professional experience delivering technical training, instruction, or enablement (in-person and/or virtual), with the ability to lead classes independently after onboarding.
- Strong communication and interpersonal skills, including comfort presenting to groups, answering questions on the fly, and supporting a consistent training experience across the team.
- Extra points for: prior co-teaching or mentoring experience, advanced SolidWorks certifications (CSWE), and experience with CATIA V5 or 3DEXPERIENCE.
Benefits
- Extended Healthcare including Prescription Coverage and Paramedical Coverage.
- Employer paid Life insurance, Short-Term and Long-Term Disability Benefits.
- Participation in GoEngineer's Vacation policy with up to 6 weeks of paid time off.
- Group Retirement & Savings Plan with employer match.
- Employer paid Life Insurance policy; optional Supplemental Life available.
- Dental, Vision, and other wellness benefits.
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