Gestionnaire des ventes lançant l’agent Workleap, plateforme RH agentique montréalaise. Coaching de cinq Account Executives et construction d’une machine commerciale reproductible.
About the role
- Sales & Service Representative responsible for delivering Integrated Customer Solutions at Grainger. Managing customer support, inventory, and procurement in a fly-in/fly-out role.
Responsibilities
- Deliver end-to-end Integrated Customer Solutions (ICS) services across Managed Stores/Cribs, KeepStock (VMI/Vending), Managed MRO, and Integrated Supply programs, ensuring effective inventory management, procurement, replenishment, and service execution.
- Manage Grainger and non-Grainger materials to maintain inventory accuracy, product availability, and operational efficiency through forecasting, replenishment, inventory optimization, and asset management activities.
- Execute customer transactions, procurement activities, and order fulfillment through Grainger and customer systems, ensuring accuracy, timely delivery, and effective issue resolution.
- Build strong customer relationships by providing responsive service, resolving complex issues, communicating the Grainger Value Proposition, and supporting customer satisfaction, retention, and growth.
- Support sourcing activities, inventory strategies, vending and VMI solutions, and integrated supply programs to meet customer operational requirements.
- Leverage reporting, tools, and product knowledge to drive sales growth, operational performance, continuous improvement, and customer success.
- Maintain compliance with Grainger, customer, and regulatory safety standards while supporting a safe, organized, and professional work environment.
- Provide flexible support across customer service, sales, operational, branch, and warehouse activities as required.
Requirements
- High School Diploma/GED required
- 1+ years customer service experience required
- Demonstrates a strong work ethic and personal commitment to get the job done
- Demonstrated focus on “wowing” the customer with exceptional service
- Team-player and an ability to work independently
- Knowledge of industrial and/or safety products is preferred
- Superior interpersonal, problem solving and customer service skills to effectively build relationships
- Strong communication skills, ability to convey message in an organized, clear and effective manner
- A self starter, taking action to achieve goals beyond what is required
- Strong time management and organizational skills, with proven ability to adhere to tight deadlines
- Proficient computer skills and aptitude
- Knowledge of dangerous goods and WHMIS regulations is required
- Post Secondary education or equivalent work experience
Benefits
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
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