Learning specialist designing digital and live employee development experiences for The Dufresne Group, a Canadian home furnishings retailer. Managing LMS content, learning analytics, facilitation, and capability - building initiatives.
About the role
- Learning & Development Specialist enhancing workforce capability in Canada. Leading training programs and onboarding processes to improve performance and align with company objectives.
Responsibilities
- Serve as the primary Learning & Development owner for Canada
- Responsible for building workforce capability across G&W Canada by leading the development and deployment of structured, skills-based training programs
- Implement Training Within Industry (TWI) methodology, strengthen job instruction and workmanship standards, and ensure effective onboarding and training of employees
- Partner with operations leaders to review and refine skills matrices
- Develop structured onboarding programs integrating TWI methodology early in the employee lifecycle
- Measure onboarding effectiveness through skill attainment, time-to-productivity, and quality metrics
- Support execution and sustainment of apprenticeship programs in partnership with HR, operations, and external institutions
- Own local deployment, reinforcement, and effectiveness of leadership development programs across Canada
- Maintain training records, certifications, and skills tracking systems to ensure compliance and audit readiness
Requirements
- Bachelors degree in Business/Human Resources/Psychology/Industrial Relations or equivalent experience coupled with a Diploma in Human Resources
- 5+ years of experience owning Learning & Development execution for a site, region, or function within an industrial or manufacturing environment
- Knowledge of instructional design, adult learning principles, and training evaluation techniques
- Strong facilitation, communication, presentation and coaching skills comfortable working on the shop floor
- Experience implementing Training Within Industry (TWI) or structured job instruction programs
- Experience developing skills matrices, job breakdown sheets, or technical training frameworks
- Train-the-Trainer certification or demonstrated experience building internal trainer capability
- Proficiency in MS Office; experience with Learning Management Systems (LMS) is an asset
- Strong interpersonal and relationship-building skills
- Analytical and detail-oriented with a focus on outcomes
- Initiative and creativity in developing training solutions
- Ability to exercise initiative and independent judgement in adapting and applying procedures to address day-to-day activities
- Is client-centric; proactively anticipates and actions internal customers needs
- Ability to maintain a high degree of confidentiality
- Must have some flexibility to work evenings as required for delivering content across multiple shift schedules (5% of the time)
Benefits
- Generous Quarterly Bonuses with RRSP Program
- Comprehensive Benefit Package including life insurance, health, dental, health care spending account and paramedical services (paid by employer)
- Company Holidays (one week shutdown during Christmas Holidays)
- Education Tuition Assistance
- Job Security
- Air-conditioned/heated state-of-the-art manufacturing facility
- Wellness and Gym Reimbursement Programs
- Training and Developmental Opportunities
- Continuous Performance Feedback
- Fun social events, holiday party, bowling nights. And many more
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