Canadian Growth Consultant selling Harmar accessibility lifts and supporting Canadian dealers. Providing technical training, installation troubleshooting, and field support across Canada and the US.
About the role
- Remote Canadian sales consultant growing Harmar’s wheelchair, stairlift, and accessibility lift business. Training dealers and providing installation, service, and technical support across Canada.
Responsibilities
- Plan, direct, coordinate, and execute sales and technical support for home accessibility products to Canadian-based dealers
- Use relationship selling to grow dealer business with Harmar/Pollock Elevators
- Train and educate customers and associates on product marketing and advertising programs
- Solve customer product problems promptly
- Work with the Credit Manager on territory credit issues
- Manage and maintain sample product inventory
- Provide in-person and virtual training, conduct on-site dealer visits, and deliver troubleshooting and technical support
- Maintain and grow current business in the assigned territory
- Develop new business by finding customers and adding product lines to existing customers
- Conduct training in Sarasota, Florida, virtually, or at dealer locations in Canada
- Deliver phone and email support for installation, service, and product questions
- Lead facility and field training for stairlift, vertical platform lift, and elevator products
- Create sales orders and process return material authorizations for repair parts
- Help develop and review technical documents and training materials
- Assist technical support and training teams with special projects
Requirements
- Able to work and travel for business in Canada and the US
- Able to explain complex concepts in a simple manner
- Strong interpersonal skills – written and verbal
- Able to speak confidently in front of small groups
- Outstanding customer support and communication with dealers via phone, email, and face to face
- Proficiency with digital tools: webinars, video, interactive learning
- Proficient with the Google platform and Microsoft Office Suite
- Strong understanding of stairlifts, vertical platform lifts, or elevator systems
- Working knowledge of electrical and mechanical systems
- Ability to read and interpret schematics
- Well-organized, able to manage travel and prioritize multiple issues
- Valid driver’s license and willingness to travel as needed
- 3-5 years in a sales role, preferably with electrical and mechanical products
- Associate degree or trade certification in a technical field; or 4+ years of relevant experience; or equivalent combination of education and experience
- Fluent in English and French
Benefits
- Contributions valued and opportunity to make an impact
- In-person and virtual training
- Regular travel and interaction with dealer partners
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