Sales Engineering Manager leading Zscaler’s cybersecurity and Gen AI portfolio in Canada. Growing the sales engineering team and driving value - based solutions for customers and partners.
About the role
- Sr. Sales Engineer managing technical engagements with MSOs and Telcos for Harmonic's broadband solutions. Responsible for developing network solutions aligned with customer requirements.
Responsibilities
- Position and sell Harmonic’s broadband products, solutions and services
- Work with the customer to develop and document end-to-end network solutions aligned with their business requirements and industry best practices.
- Understand customer requirements and collaborate with the product and engineering team to address issues and deliver feature requirements.
- Work with customers to integrate Harmonic’s Cloud Native solution in their existing network and support them to migrate to a next generation DAA network.
- Collaborate with and provide customers and prospects technical, experience-based leadership to design and architect solutions to meet their needs
- Deliver technical sales-oriented presentations to technical staff at customers and prospects
- Work with Harmonic partners to train and understand technical key advantages of Harmonic’s Cloud Native solution
- Position Harmonic as the industry thought leader.
- Work closely with Sales, and Product leaders to ensure that coverage and activity matches the business need.
- Assist with technical responses for RFx’s.
- Use of Harmonic’s standardized applications (e.g. SalesForce, JIRA, Confluence) to optimize the execution of the position deliverables.
Requirements
- BS /BA
- A minimum of 10 years of work-related skill, knowledge, or experience is required within the market sectors and accounts targeted.
- Experience in the Cable MSO industry
- Understanding and experience with data networking infrastructures, converged interconnect networks, and the associated technologies: DOCSIS, Routing/Switching, L2/L3, TCP/IP, LAN/WAN, Routing Protocols (BGP/ISIS/OSPF, etc.), MPLS, LDP, VPN, Multicast, cloud technologies, DHCP, Network Troubleshooting
- Deep knowledge of common toolsets for configuration, management, and monitoring of OLT’s including but not limited to CLI, SNMP, NETCONF, RESTCONF, Telemetry, Kafka
- In depth knowledge of CIN networking and DOCSIS standard.
- Experience with Linux, k8s, docker
- Strong customer facing and relationship management skills with appropriate negotiation and influencing skills.
- Ability to develop creative technical sales positioning and solution selling methods to suit demanding sales situations.
- Use of Harmonic’s standardized applications (e.g. SalesForce) to optimize the execution of the position deliverables.
- Ability to build relationships with all functions and areas of the company both within region and globally as well as a track record of respected and trusted relationships with customers in the industry.
- Experience in AI and AI applications.
- Excellent technical writing and speaking skills.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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