About the role

Sr Implementation Consultant delivering enQuesta CIS billing solutions for utilities and municipalities. Configuring systems, leading implementations, training users, and supporting customer projects.

Responsibilities

Work with a project team to deliver enQuesta CIS solutions and associated value-added services to new and existing customers
Perform business process requirements analysis and documentation
Configure systems using workflows and business rules
Conduct testing, implementation, training, and support
Translate customer requirements into solution deliverables
Define and understand client business requirements and apply information within project scope
Work with data conversion specialists on legacy data transitions
Train end users through remote and classroom-led sessions
Understand software functionality and capabilities and make enhancement requests when appropriate
Collaborate with Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and Implementation Specialists
Provide CIS subject matter expertise and consulting for customer implementations, upgrades, and quotes
Participate in discovery sessions and document current-state and future-state processes
Assist with data mapping and validation
Draft and execute software testing based on best practices and customer requirements
Document training materials and train end users
Serve as a customer advocate and facilitate communication with internal departments
Provide support during customer testing, production implementation, and afterward

Bachelor's Degree in Business, Accounting, Information Systems, a related field, or equivalent work experience
5+ years of CIS, Utility Industry, S&S enQuesta, JIRA, Confluence, and Clarizen experience is a plus
Experience with electric rate configuration, implementation, and ongoing maintenance in a CIS billing system
Experience with MDM systems with emphasis on billable read workflows
Excellent customer service and oral/written communication skills
Exceptional problem-solving skills; ability to assess information to make autonomous conclusions quickly and effectively
Ability to listen and interpret requirements, recommend solutions, and drive or participate in business process analysis sessions with customers
Detail-oriented and conscientious about meeting expectations
Positive, proactive, and action-oriented attitude and approach
Ability to effectively manage a large number of tasks simultaneously, with excellent organizational skills
Familiarity with, or dedication to learning, intermediate SQL commands/statements
Familiarity with standard UNIX/SSH and FTP commands for interface file manipulation
Familiarity and experience working with AI such as Claude or Copilot
Current, valid passport
Legally eligible to travel internationally, including passport-based visa exemption or required travel visas for entry into Canada, the United States, and the Caribbean

3 weeks’ vacation and 5 personal days
Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
Employee stock ownership
RRSP/401k matching programs
Lifestyle rewards
Remote work