Project implementation manager leading PSC Software’s cloud quality and regulatory compliance deployments for pharmaceutical and regulated - industry clients. Owning client implementations from planning through validation, go - live, and support transition.
About the role
- Sr Implementation Consultant delivering enQuesta CIS billing solutions for utilities and municipalities. Configuring systems, leading implementations, training users, and supporting customer projects.
Responsibilities
- Work with a project team to deliver enQuesta CIS solutions and associated value-added services to new and existing customers
- Perform business process requirements analysis and documentation
- Configure systems using workflows and business rules
- Conduct testing, implementation, training, and support
- Translate customer requirements into solution deliverables
- Define and understand client business requirements and apply information within project scope
- Work with data conversion specialists on legacy data transitions
- Train end users through remote and classroom-led sessions
- Understand software functionality and capabilities and make enhancement requests when appropriate
- Collaborate with Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and Implementation Specialists
- Provide CIS subject matter expertise and consulting for customer implementations, upgrades, and quotes
- Participate in discovery sessions and document current-state and future-state processes
- Assist with data mapping and validation
- Draft and execute software testing based on best practices and customer requirements
- Document training materials and train end users
- Serve as a customer advocate and facilitate communication with internal departments
- Provide support during customer testing, production implementation, and afterward
Requirements
- Bachelor's Degree in Business, Accounting, Information Systems, a related field, or equivalent work experience
- 5+ years of CIS, Utility Industry, S&S enQuesta, JIRA, Confluence, and Clarizen experience is a plus
- Experience with electric rate configuration, implementation, and ongoing maintenance in a CIS billing system
- Experience with MDM systems with emphasis on billable read workflows
- Excellent customer service and oral/written communication skills
- Exceptional problem-solving skills; ability to assess information to make autonomous conclusions quickly and effectively
- Ability to listen and interpret requirements, recommend solutions, and drive or participate in business process analysis sessions with customers
- Detail-oriented and conscientious about meeting expectations
- Positive, proactive, and action-oriented attitude and approach
- Ability to effectively manage a large number of tasks simultaneously, with excellent organizational skills
- Familiarity with, or dedication to learning, intermediate SQL commands/statements
- Familiarity with standard UNIX/SSH and FTP commands for interface file manipulation
- Familiarity and experience working with AI such as Claude or Copilot
- Current, valid passport
- Legally eligible to travel internationally, including passport-based visa exemption or required travel visas for entry into Canada, the United States, and the Caribbean
Benefits
- 3 weeks’ vacation and 5 personal days
- Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
- Employee stock ownership
- RRSP/401k matching programs
- Lifestyle rewards
- Remote work
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