Senior Project Manager

Posted 3 weeks ago

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About the role

  • Manage enterprise onboarding journey for clients at HerculesAI. Leading training sessions and ensuring software adoption within enterprise environments.

Responsibilities

  • Lead the end-to-end onboarding journey for enterprise clients
  • Maintain a rigorous project register and lead weekly cadence meetings
  • Support and maintain the Hercules Enterprise Playbook
  • Facilitate both virtual and on-site training sessions
  • Proactively monitor software usage data and develop intervention strategies
  • Directly manage the support ticket queue for accounts in onboarding

Requirements

  • 6–10 years of experience in Project Management or Customer Success
  • Strong understanding of enterprise environments
  • A functional understanding of how AI software operates
  • Advanced proficiency in project management software (e.g., Smartsheet, Jira, or MS Project)
  • Experience with enterprise collaboration tools (MS Teams, Slack)
  • Ability to produce high-quality, professional technical documentation and training materials

Benefits

  • Health insurance
  • Retirement plans

Job type

Full Time

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

RemoteCanada

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