Strategic Account Executive growing Clio’s legal AI platform through customer upselling and cross - selling. Advising law firms, managing complex sales cycles, and closing technology deals.
About the role
- Director managing Hilton Supply Management accounts for Canadian hospitality customers. Driving procurement program adoption, savings, supplier partnerships, and year-over-year growth.
Responsibilities
- Serve as the primary contact for the customer's leadership team, ensuring day-to-day needs are met while identifying and executing key growth opportunities
- Coordinate with customer procurement and operations teams to support strategic initiatives through partnership with suppliers and HSM internal teams
- Serve as the first point of escalation within HSM for supplier-related issues in the Canadian market
- Partner with customer leadership teams to set long-term strategic objectives and drive critical initiatives
- Work with HSM Category Management to identify white space and expand programs and services
- Work with the HSM Onboarding team to add properties to the HSM program as new customers join or existing customers expand
- Promote program participation through reporting, coaching emails, and business reviews for key ownership and management groups
- Lead strategic business reviews with customers and suppliers
- Increase program growth and adoption by expanding HSM programs and services in the market
- Oversee a portfolio of accounts with responsibility for relationship management, customer success, and year-over-year growth
- Report to the VP of Strategy & Business Operations
Requirements
- Eight (8) years of professional experience in hospitality and/or procurement/supply chain related roles
- Experience analyzing information to make data-based business decisions
- Experience delivering presentations to executive level stakeholders
- Travel approximately 25%-50%
- Experience in Account Management/Customer Success roles would be useful
- Experience leading teams/direct reports would be useful
Benefits
- 110 nights of deeply discounted travel, with room rates as low as $40 USD/night through the Go Hilton travel program
- Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members
- Generous paid time off (PTO)
- Extended health and welfare plans
- Pension and RRSP plans
- Discounts and perks through Perkopolis on travel, shopping, tickets, and more
- Support for mental and physical wellbeing
- Inclusive and diverse workplace environment
Job title
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Degree requirement
No Education Requirement
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