Senior Technical Product Manager leading key ServiceNow roadmap initiatives to improve customer experience and operational efficiency at TELUS. Collaborating with stakeholders and managing transformation projects.
IA
ITSM Practice Lead – Event Management, ServiceNow ITOM
Posted 4 months ago
About the role
- ITSM Practice Lead focusing on event management and proactive monitoring practices at iA Financial Group. Lead initiatives for operational reliability and excellence in a collaborative environment.
Responsibilities
- Provide governance and leadership for the event management practice
- Establish and operate an effective federated model
- Oversee the full event lifecycle
- Support and coach federated teams
- Ensure service quality, observability, and continuity
- Drive innovation and continuous improvement
Requirements
- 5 to 10 years of experience in IT operations, observability, monitoring, or ITOM, within a ServiceNow and Dynatrace environment
- Advanced expertise in ServiceNow ITOM and observability, including Event Management, Alert Management, CMDB, Discovery, and Service Mapping
- Strong knowledge of Dynatrace (dashboards, metrics, traces, logs, Davis rules, alerting strategies, and integrations) and monitoring tools (APM, logs, traces, synthetics)
- Strong mastery of SRE and reliability engineering practices, including SLI, SLO, Error Budgets, toil reduction, automation, and service observability
- Solid understanding of CI/CD pipelines and “as-code” approaches
- Strong influence-based leadership and collaboration skills
- Operational rigor, analytical mindset, and results orientation
- Intermediate level of English proficiency
- Excellent command of the French language (spoken and written)
Benefits
- Flexible group insurance
- Competitive pension plan
- Stock purchase plan
- Vacation and wellness/personal development days
- Telemedicine
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonus
- Discounts on iA products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Business Process Champion ensuring ServiceNow solutions meet business needs while advocating for process efficiency and data quality. Collaborates between business stakeholders and technical teams as a hybrid role.
Senior Developer, ServiceNow Administrator implementing technical strategies that power FCC’s daily operations. Managing and continuously improving our ServiceNow environment with a focus on ITSM and user experience.
Senior ServiceNow Developer at FCC designing, developing, and deploying technical solutions for Canadian agriculture. Ensuring reliable, maintainable, and scalable ServiceNow platforms.
Senior Information Security Analyst responsible for ITSM and security assessment for Capco's clients. Collaborating on ServiceNow improvements and managing security controls.
ITSM Developer managing and optimizing the ServiceNow platform for Bird Construction. Collaborating with teams to ensure efficient IT service delivery and system performance.
Senior ServiceNow Engineer developing ServiceNow applications and solutions for Equitable Bank, Canada's top Challenger Bank. Leading feature delivery and mentoring junior engineers within the team.
Solution Architect optimizing ServiceNow Service Portal solutions. Join NewRocket in transforming digital workflows for clients in North America.
Senior ServiceNow Technical Consultant providing guidance to customers on ServiceNow processes and developing solutions. Responsible for implementation, configuration, and hands - on support with ServiceNow platforms.
ServiceNow Functional Consultant optimizing service management processes at BDO. Collaborating with stakeholders and leading process discovery for ITSM and CSM.