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Linguistic Analyst supporting AI language training and smart text improvements for a leading technology product. Evaluating datasets, analyzing linguistics, and validating quality with Product, Engineering, and Research teams.
About the role
- Drive AI outcomes at Granum to enhance operational efficiency across departments. Collaborate with teams to develop AI-driven solutions and improve workflows with measurable ROI.
Responsibilities
- Partner with functional leads across departments to conduct discovery workshops, identify automation opportunities and prioritize opportunities by estimated business impact (cost savings, revenue acceleration, risk reduction).
- Design and ship AI agents and workflows end-to-end. The kind that move company-wide KPIs, not just save a few clicks.
- Work with APIs, webhooks, and structured data to feed your agents and automations with the right information from the right systems.
- Build standalone automations when the problem doesn't fit neatly into an existing platform. You pick the right tool for the job, not the other way around.
- Run structured pilots with small teams using your builds. Iterate on prototypes in real workflows, and partner with Data Insights to validate results before broader rollout.
- Monitor adoption, usage, and permission-aware access across deployed agents and automations; track impact metrics (actions taken, time saved) and report on outcomes.
- Work with internal teams to support the deployment of connectors and automations from your builds on AWS or Azure using standard cloud services and Docker.
- Demo agents and tools with teams, create training resources, and embed AI-powered workflows into everyday operations. Drive adoption through hands-on support, clear documentation and by being a go-to resource for AI related tools.
- Develop a strong understanding of our core platforms, like Glean, and help evaluate new AI tools to continuously improve our workflows.
- Build and configure custom Glean connectors to bring new data sources into the platform when necessary.
Requirements
- You have experience building AI agents, data connectors, or workflow automations that actually changed how a team works. Configuring tools is great, but what gets us excited is when you've built something from scratch because the right tool didn't exist yet.
- You're comfortable with APIs, data formats like JSON, and connecting systems that weren't designed to talk to each other.
- You can design multi-step agent workflows with the right guardrails, not just write good prompts. The prompts are the easy part. The data flow, error handling, human-in-the-loop checkpoints, and eval criteria are what matter.
- You’re a creative problem-solver. You have the ability to investigate ambiguous business challenges, think outside the box, and design non-traditional automated solutions.
- You think in ROI, not just features. You can size an opportunity, estimate the impact, and explain the trade-offs to a room that doesn't speak API.
- You understand how GTM, CS, and Ops teams actually work. You can map a process, spot the bottlenecks, and know which ones are worth automating.
- You take vague requests and turn them into something that ships. "Can we automate this?" doesn't frustrate you. It's the starting point.
- You've worked in B2B SaaS and understand the rhythm. Pipeline, churn, ARR, renewal cycles, none of that needs to be explained to you.
Benefits
- In the U.S., we offer comprehensive medical, dental, and vision coverage with multiple plan options, plus additional add ons like HSA/FSA accounts, disability and life insurance, and more.
- In Canada, we provide an employer-funded HSA-based benefits plan with drug, dental, and mental health coverage - giving you a flexible way to manage your healthcare needs.
- We're committed to your financial future, with 401(k) matching for U.S. employees and RRSP matching for those in Canada.
- We invest in your growth through tailored career development conversations and support for tools, courses, and resources to help you thrive.
- And when it comes to work-life balance? We offer unlimited Paid Time Off, paid company holidays, and a company-wide winter break from December 24 to January 1 - so you can truly recharge.
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