About the role

Head of Creative Ops building and running operational systems for inBeat's entire delivery function. Collaborating with creative and operational teams in a fast-growing remote agency.

Responsibilities

Audit, consolidate, and rebuild inBeat's operational systems across 7 delivery functions: UGC, Video Editing, Design, Influencer Marketing, Creative Strategy & Copywriting, Paid Media, and Project Management
Build and lead a team of 2–3 Operations Managers embedded across those delivery functions
Design and implement scalable workflows, documentation, and tooling that grow with the team.
Own and standardize inBeat's operational tech stack (Airtable, ClickUp, Notion, Make/N8N/Zapier, Claude, Fathom, G-Suite), making clear what tools we use, how we use them, and where
Work closely with department leads (UGC, PM, Performance Creative, Influencer Marketing, Paid Media, Video Editing, Design) to understand their operational pain points and translate them into systems that solve real problems
Build intake, handoff, QA, and escalation processes that keep 100+ team members aligned without requiring constant management overhead
Create documentation and training resources that make new hires faster to onboard and easier to get up to speed
Identify and eliminate operational bottlenecks across the delivery org before they become fires

Proven experience leading Creative Ops or Agency Operations at a sizeable agency (100+ people minimum)
Deep understanding of how creative delivery functions work - UGC, video, design, paid media, influencer - not just one or two of them
Track record of building systems and processes that teams actually use and love.
High fluency across project management and ops tooling - Airtable, ClickUp, Notion, Make/Zapier/N8N or equivalents
Systems thinker who can see the full operational picture and translate it into clear, well-documented processes
Strong communicator who can build trust and buy-in with department leads across different creative disciplines
Comfortable operating in high-growth, ambiguous environments - you can build structure without needing everything figured out first

Low bureaucracy. High ownership. You will not be waiting for permission to fix things
Fully remote (with the possibility to work from anywhere)
Flexible hours
Unlimited Time Off & Sick Days
Five fast-growing companies under one portfolio
200+ team members globally
Work directly with the COO & Chief Creative Officer
High-paced, entrepreneurial environment
Most systems are being rebuilt - this is a hands-on role where your work becomes the new standard