Senior Learning & Development Advisor responsible for developing training initiatives. Focus on enhancing capabilities of Children and Family Services Staff and Caregivers in Alberta.
About the role
- Training Specialist developing engaging educational content and training materials for customer-facing teams. Partnering with product owners to enhance technical proficiency through organized training programs.
Responsibilities
- Partner with Product owners, managers from early-stage release kick-off discussions and stay ahead of feature evolution.
- Identify skill and capability gaps and build a proactive technology learning roadmap for customer-facing teams (Professional Services, Support, Technical Sales).
- Translate complex technical product features into engaging, easy-to-understand educational content, including product demos, FAQs
- Develop technical training materials, including e-learning modules, manuals, slide decks, and virtual training sessions
- Plan and execute timely internal technology training to ensure readiness of customer-facing teams before every product version launch.
- Organize "train-the-trainer" sessions with subject matter experts to scale technical knowledge
- Facilitate regular internal training workshops (remote) to maintain high technical proficiency
- Update customer facing training documents with new product features and functionality
- Monitor and evaluate training program effectiveness, utilizing metrics and employee feedback to make continuous improvements
- Maintain accurate records of training participation and completion rates
- Produce video training modules for Incognito products using historical training deliveries
Requirements
- Post-Secondary Education in education, Instructional Design, Technical Communication, Computer Science, or equivalent practical experience
- 1-2 years in technical training, product education, or instructional design, preferably within a technical environment
- Excellent communication, facilitation, and organization skills
- Proven ability to learn and demonstrate complex technical products, platforms, or systems.
- Experience with Linux command line.
- Experience in creating interactive eLearning content and managing Learning Management Systems (LMS).
- Experience with screen capture/video editing software, AI-enabled training video creation software such as Arcade or Camtasia or Articulate Storyline
- Self-starter with a strong ability to work independently within virtual teams, across multiple time zones
- Positive attitude and strong work ethic
- Excellent command, highly proficient in spoken and written English.
- Nice to Have: Desire to complete the Certified Professional in Talent Development (CPTD®) certification
- Past experience in Udemy or other learning management platforms
- Prior experience working with product, professional services, support, marketing, sales, and documentation teams
- Professional working proficiency in spoken and written Spanish.
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