Retail CSR at Park Insurance providing personal lines insurance in Burnaby. Responsible for sales, customer service, and insurance evaluation duties.
About the role
- Clinical Specialist for Type 1 Diabetes at an international healthcare company. Supporting patients with technology solutions and collaborating with healthcare professionals in a hybrid work model.
Responsibilities
- Support patients in using technology solutions related to diabetes management
- Provide personalized follow-up and respond to users’ questions
- Train and support healthcare professionals in using the various solutions offered (in person and remotely)
- Collaborate with endocrinologists, nurses and dietitians to optimize the patient experience
- Contribute to the adoption of best practices in diabetes management
- Develop and maintain relationships with healthcare professionals in your assigned territory
- Collaborate with internal stakeholders to define priorities related to customer satisfaction
- Participate in industry events and conferences, as needed
- Perform any other related duties or responsibilities, as required
Requirements
- Bachelor’s degree in nursing, nutrition or dietetics
- Registered member in good standing with the OIIQ (Ordre des infirmières et infirmiers du Québec) or the OPDQ (Ordre professionnel des diététistes du Québec)
- Bilingual in French and English (spoken and written)
- Minimum of one year of experience in a Type 1 diabetes clinic or in a similar role
- CDE (Certified Diabetes Educator) certification (an asset)
- Excellent verbal and written communication and presentation skills
- Ability to establish strong relationships with clients
- Critical thinker with a solutions-oriented mindset
- Strong business acumen
- Proficiency with Microsoft Office 365 and general computer skills
- Valid driver’s license and access to a reliable vehicle
- Ability to travel within the assigned territory
- Availability to respond to patient needs outside normal working hours, as required
Benefits
- Hybrid work model
- Competitive salary and bonus program
- Comprehensive benefits package
- Ongoing training and development
- Collaborative, human-centered and innovative work environment
- Opportunity to make a direct, positive impact on patients’ quality of life
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