Program Manager leading integrated delivery for Coherent’s lasers, engineered materials, and networking components. Coordinating cross - functional teams, customer schedules, risks, and production ramps.
About the role
- CX Technology Program Manager coordinating chatbot automation for Instacart’s grocery delivery platform. Driving support technology programs across Shopper and Customer operations.
Responsibilities
- Own end-to-end planning and coordination for chatbot automation initiatives across Shopper and Customer support programs
- Align timelines, dependencies, and stakeholders across concurrent workstreams
- Drive program execution as a connector between technical teams, operations, and leadership
- Keep work moving and risks visible as priorities and roadmaps evolve
- Build and maintain program tracking, status reporting, and cross-functional communication rhythms
- Partner with product, engineering, and CX operations teams to scope, sequence, and launch automation solutions
- Translate business goals into clear plans with milestones and accountability
- Identify gaps, surface blockers early, and propose solutions
- Establish structure and move critical work forward in under-resourced programs
Requirements
- 5+ years of experience in program management, technical program management, or operations program management
- Experience ideally within a technology, e-commerce, or customer experience organization
- Experience managing multiple concurrent programs with cross-functional stakeholders
- Ability to build and maintain program plans, track dependencies, and communicate status clearly to technical and non-technical audiences
- Experience working on or alongside automation, AI, or chatbot technology programs
- Working understanding of how automation, AI, or chatbot solutions are scoped, built, and deployed in an operational context
- Proficiency with project and program management tools such as Jira, Asana, Monday.com, or similar
- Comfort using data to track progress and communicate impact
- Ability to operate independently and create structure in ambiguous environments
- Preferred: experience in customer support or CX technology environments
- Preferred: familiarity with support operations metrics and tooling ecosystems such as Salesforce or Zendesk
- Preferred: experience in high-growth or fast-paced technology companies
- Preferred: experience with measurable financial impact programs, cost savings targets, efficiency initiatives, or automation ROI tracking
- Preferred: comfort engaging with technical concepts and product development processes
Benefits
- New hire equity grant
- Annual refresh grants
- Flexible choice of work location (home, office, or favorite coffee shop)
- Regular in-person events
- Market-competitive compensation and benefits
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