Staff Engineer leading AWS integrations, microservices, and AI automation for EverCommerce’s SaaS service - commerce platform. Designing scalable solutions and guiding engineers across U.S. and Canadian teams.
About the role
- Senior Software Engineer II managing scalable services for Instacart's shopper lifecycle. Collaborating with cross-functional teams to enhance shopper activation and engagement.
Responsibilities
- Lead the design, architecture, and delivery of highly scalable services that power the shopper lifecycle, including onboarding, eligibility, work evaluation, earnings, ratings and quality, recognition, safety, and retention.
- Set technical direction for domain migrations and platform modernization; define patterns, interfaces, and standards that improve reliability, performance, and developer productivity across multiple services and codebases.
- Partner with Product, Design, and Data Science to shape roadmaps and success metrics; experiment, measure, and iterate to improve activation, engagement, and retention outcomes.
- Champion AI enablement across the team by building internal tooling and agentic automations that accelerate development, testing, and operations; integrate AI safely and measurably into the engineering lifecycle.
- Orchestrate complex cross-functional programs with dependencies across R&D and business partners (e.g., Logistics, Identity & Fraud, Transaction Platform, Mobile Foundations, Operations, Legal, Trust & Safety, CRM); align stakeholders and deliver under tight timelines.
- Uplevel operational excellence—observability, incident response, SLAs/SLOs, performance tuning—while mentoring engineers through design reviews, documentation, and pair programming.
Requirements
- 7+ years of professional software engineering experience building and operating production systems at scale.
- 3+ years architecting and owning distributed systems with high availability and low latency (e.g., microservices, event-driven architectures, streaming/queues).
- Proficiency in at least two of: Go, Java, Kotlin, Python; plus hands-on experience with cloud infrastructure (AWS or GCP), containers/orchestration (Docker, Kubernetes), and data technologies (SQL/NoSQL, Redis, Kafka or Pub/Sub).
- 2+ years leading cross-functional technical initiatives with multiple teams and external dependencies through delivery under tight deadlines.
- Hands-on experience integrating AI into the development lifecycle (e.g., code or test generation, CI/CD automation, observability or incident triage) with measurable impact on productivity and quality.
- Proven partnership with Product, Design, and Data Science to define requirements and ship user-facing features.
- Track record of mentoring engineers and elevating team practices through design reviews, documentation, and knowledge sharing.
- Bachelor’s degree in Computer Science or related field, or equivalent practical experience.
Benefits
- Highly market-competitive compensation
- New hire equity grant
- Annual refresh grants
- Flexible work arrangements
- Professional development opportunities
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