About the role

Business Analyst improving personal-lines insurance processes for Intact, a Canadian insurer. Gathering requirements, connecting business and technology teams, and reducing operational risk.

Responsibilities

Obtain requirements from business units using interviews and work sessions
Analyze information from various sources and provide users with recommendations
Document business requirements using defined templates
Act as intermediary between IT, users, and managers at different hierarchical levels
Ensure the link between business units, technology teams, and the support team
Facilitate working sessions with experts from different fields
Improve productivity and reduce risks and high costs through effective analysis
Identify the need for change and assess and communicate its impact

Minimum of 2 years of relevant experience in project management and defect management
Knowledge of Contact PL, Maestro, Contact 360, Jira, and Confluence tools is an asset
Highly developed analytical skills facilitating problem solving
Demonstrated ability to cope with change effectively
Initiative and autonomy
Time and priority management skills
Good oral and written communication skills
Knowledge of Agile Methodology is an asset
Must be eligible to work in Canada
For candidates located in Quebec, bilingualism is required to interact regularly with English-speaking colleagues across Canada

Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
Share plan and other savings: up to 12% of salary or more
Annual bonus target of 7.5% of base salary, with potential payout up to double the target
Employee Share Purchase Plan (ESPP) with Intact matching 50% of net shares
Defined benefit pension plan with opportunity for guaranteed income for life
Workplace adjustments and accommodations for people with disabilities