Senior Content Business Analyst turning Coursera and Udemy learning data into strategic insights. Improving content KPIs, portfolio performance, and executive decision - making through analytics and generative AI.
About the role
- ERP Business Analyst supporting a multi-year Order-to-Cash implementation for a Canadian manufacturing and distribution company. Managing requirements, testing, defects, enhancements, training and go-live stabilization.
Responsibilities
- Develop a thorough understanding of the ERP platform, its modules and supported end-to-end business processes
- Work across multiple ERP modules, with particular emphasis on Order to Cash, including order management, pricing, inventory availability, fulfilment, manufacturing shipping and invoicing
- Clarify requirements, validate ERP functionality, investigate issues and support approved changes and enhancements with business stakeholders
- Review, validate and maintain business requirements, process workflows, functional documentation and change requests
- Conduct gap analysis between business requirements and ERP functionality
- Respond to functional questions and requests relating to ERP processes, reporting and business scenarios
- Own the functional defect management process, documenting, tracking, prioritizing and following issues through resolution
- Investigate reported issues, reproduce defects and document expected versus actual system behaviour
- Collaborate with technical support teams and implementation consultants to coordinate issue resolution
- Participate in testing cycles, perform functional testing and retesting, and validate ERP functionality
- Develop and maintain test scenarios, test cases, test results and supporting documentation
- Coordinate and support User Acceptance Testing (UAT)
- Support ERP enhancements, change requests and continuous process improvements
- Review and validate system enhancements, approval workflows, operational processes, reports and business documents
- Support changes to ERP-generated forms and documents such as quotations and invoices
- Create and maintain business requirements, functional documentation, test scenarios and process workflows
- Maintain structured requirements and testing materials in Excel
- Develop and update end-user training documentation, procedures and instructional video materials
- Support end-user training, business readiness, ERP go-live and post-go-live stabilization activities
Requirements
- Strong hands-on experience as a Business Analyst working with enterprise ERP systems such as SAP, Oracle, Microsoft Dynamics, Infor or comparable platforms
- Experience working across multiple ERP modules, with a solid understanding of how business processes and transactions flow between functional areas
- Strong end-to-end Order to Cash (O2C) knowledge, preferably gained in a manufacturing environment
- Experience within manufacturing, industrial, metals, mining or distribution environments
- Demonstrated experience supporting ERP implementations, system enhancements, upgrades or post-implementation stabilization
- Hands-on experience with functional testing, UAT, defect investigation, defect tracking and resolution validation
- Experience managing enhancement requests, change requests and functional issues
- Strong understanding of business process mapping, workflow analysis and gap analysis
- Excellent Excel skills and the ability to create and maintain accurate, detailed requirements, testing and functional documentation
- Ability to independently learn new ERP modules and understand complex operational scenarios
- Strong analytical, problem-solving, communication and stakeholder management skills
- Ability to travel two times a year including the United States
- Candidates must be able to obtain the appropriate U.S. entry or work authorization for required activities
Benefits
- Above average bonus (last 3 years, 40%)
- Excellent benefits
- Pension plan
- Excellent and professional work environment
- Strong career growth path into broader ERP and business operations domains
- Collaborative team environment within the ERP Core Team
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Freelance project manager and business process analyst modernizing Vexcash’s short - term lending operations. Delivering IT, automation, and AI implementations from process analysis through user adoption.
Analytics analyst delivering CPG insights, category support, and Power BI dashboards for Acosta Group’s retail marketing services. Translating data into client - ready recommendations and presentations.
Vendor Management Analyst optimizing IT vendor contracts, renewals, and costs for Intact insurance. Supporting executive governance through analytics, negotiations, and AI - assisted contract reviews.
Business Analyst supporting organizational data analytics from home. Performing business analysis activities for the organization.
Business Analyst improving personal - lines insurance processes for Intact, a Canadian insurer. Gathering requirements, connecting business and technology teams, and reducing operational risk.
Business Analyst III leading process optimization and digital transformation for Seaspan Shipyards. Aligning business objectives, data, and enterprise technology solutions across complex initiatives.
Senior Business Systems Analyst transforming complex insurance - sector business needs into practical technology solutions. Leading discovery, requirements, stakeholder engagement, and digital transformation planning.
Bilingual Business Analyst translating business needs into SAP - enabled enterprise solutions and process improvements. Driving requirements, stakeholder alignment, testing, and delivery across technology initiatives.
Business Analyst intern supporting technology initiatives, process optimization, and IT solution enhancements. iA Financial Group provides insurance, savings, and wealth management services.