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Senior Business Systems Analyst – Digital Transformation
Posted 3 days ago
About the role
- Senior Business Systems Analyst transforming complex insurance-sector business needs into practical technology solutions. Leading discovery, requirements, stakeholder engagement, and digital transformation planning.
Responsibilities
- Lead pre-discovery and problem-framing with business sponsors to clarify needs, objectives, root causes, capabilities, and roadmaps, including when information is limited
- Lead Lean UX sessions and discovery workshops, assess current and future states, identify gaps, gather requirements, and align scope and work plans
- Assess change impacts on systems, processes, procedures, and clients, and manage risks, issues, and cross-team dependencies by resolving or escalating concerns
- Create and maintain requirements, epics, user stories, data mappings, and project artifacts, and prepare or review business and technical documents, communications, and user guidance
- Support the business with the rollout of developed solutions, with a focus on end-to-end validation
- Manage business and technology stakeholders, including AVP-level leaders and above, and present findings and recommendations to support executive decisions
- Lead cross-team solution, technical, and feasibility discussions, identify required technology teams, and submit technical intake requests
- Coordinate cross-functional planning, cost gathering, estimates, and timelines
- Compare solution options, costs, feasibility, and trade-offs, and recommend a suitable approach
Requirements
- Experience with client-facing technologies and legacy-to-modern system transformations
- Experience with data and integration modelling and business case development
- Experience managing risks, issues, and dependencies, conducting change impact analysis, and developing leadership recommendations
- Knowledge of business and technology platforms, or the ability to learn digital products
- Strong understanding of privacy, compliance, controls, and security
- Skills in test execution and interpreting results
- Proficiency in using AI for exploration, analysis, and documentation
- Familiarity with financial services
- Customer-facing operations experience
- Modern Web, Data Engineering, and Digital skillsets
- Bilingualism to support stakeholder communications and presentations
- Clear communication and executive presentation skills
- Ability to explain complex concepts and align decisions
- Ability to collaborate in a matrixed team
- Creative problem-solving in ambiguous and changing environments
- Ability to uncover root causes with limited information
- Ability to prioritize work and manage time effectively
Benefits
- 1-year contract with the possibility of an extension
- Full-time position: 37.50 hours per week
- Enjoy the flexibility of remote work
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