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ITSM Change & Transition Manager / IT Delivery Manager
LinkedIn Recruiter Post
ITSM Change & Transition Manager needed for a financial institution's Data Protection program in Toronto. Hybrid role, contract until April 2027.
About the role
- Senior Technical Project Manager leading delivery of Data/Analytics initiatives in financial services. Overseeing ERP Cloud Fusion implementation and AI-enabled SDLC improvements with strong governance.
Responsibilities
- Lead delivery of data platform and analytics initiatives (e.g., lake/warehouse modernization, semantic layers, KPI reporting, operational dashboards, data quality, and governance)
- Drive planning and execution across data engineering, BI/analytics, architecture, security, and business stakeholders
- Ensure strong data delivery controls: data lineage, access controls, privacy/PII handling, reconciliation, and data quality monitoring
- Own end-to-end milestone delivery including requirements, build, test, UAT, deployment, and hypercare
- Manage Oracle Fusion implementation/enhancement workstreams (e.g., Financials, Procurement, Projects, Expenses) and related Finance process change
- Coordinate integrations between Oracle Fusion and enterprise systems (banking/payment files, upstream operational systems, data platforms, reporting)
- Lead SIT/UAT planning, cutover strategy, go-live readiness, and production stabilization
- Deliver initiatives leveraging AI to improve SDLC efficiency and quality (e.g., test automation acceleration, defect triage, documentation generation, release readiness automation, code review support)
- Maintain Jira excellence: epics/stories, workflows, dashboards, automation, and delivery metrics (JQL-based reporting)
- Own scope, schedule, and budget control for initiatives up to $2M: forecasting, burn tracking, variance explanation, and corrective actions
Requirements
- 7–12+ years of technical project/program management experience delivering enterprise technology initiatives
- Financial services experience required: Insurance, Reinsurance, or Banking (one is mandatory)
- Strong delivery background across Data/Analytics and Finance/ERP initiatives (including enterprise reporting and controls)
- Experience delivering Oracle ERP Cloud Fusion initiatives (implementation, upgrades, or major enhancements) OR tightly coupled ERP-finance programs with complex integrations
- Proven Agile/Scrum leadership plus hybrid project execution (stage gates, cutover planning, integrated schedules)
- Deep Jira expertise (workflows, boards, dashboards, automation, JQL reporting)
- Budget management experience up to $2M (planning, forecasting, burn, variance, vendor cost control)
- Strong understanding of SDLC, testing practices, release management, and delivery governance
- Excellent stakeholder management and communication skills (technical + finance/business leadership)
- For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more
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