Product Owner II at World Education Services leading Salesforce enhancements and operations. Focused on driving improvements, Agile execution, and stakeholder collaboration.
About the role
- Senior Product Manager driving onboarding experiences for new clinics at Jane. Collaborating across departments to improve activation rates and reduce churn.
Responsibilities
- Improve activation rates and reduce early churn by helping new clinics find value in Jane faster
- Collaborate across departments to create aligned onboarding experiences
- Build systems that allow feature teams to effectively introduce new capabilities into onboarding
- Make onboarding a customer-obsessed function by bringing regular feedback and data insights into decisions
- Establish new ways of working that improve how the organization supports clinics in their first weeks with Jane
Requirements
- 5+ years of product management experience, with at least 2 - 3 years focused on growth, onboarding, activation, or early customer journey work
- Proven ability to work cross-functionally and influence stakeholders without formal authority
- Comfort with experimentation, data-driven decision making, and analytics tools
- Strong foundation in user research and customer discovery
- Familiarity with AI tools and a genuine curiosity about how they can improve product experiences
Benefits
- Comprehensive benefits package
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