Senior Product Manager driving onboarding experiences for new clinics at Jane. Collaborating across departments to improve activation rates and reduce churn.
Responsibilities
Improve activation rates and reduce early churn by helping new clinics find value in Jane faster
Collaborate across departments to create aligned onboarding experiences
Build systems that allow feature teams to effectively introduce new capabilities into onboarding
Make onboarding a customer-obsessed function by bringing regular feedback and data insights into decisions
Establish new ways of working that improve how the organization supports clinics in their first weeks with Jane
Requirements
5+ years of product management experience, with at least 2 - 3 years focused on growth, onboarding, activation, or early customer journey work
Proven ability to work cross-functionally and influence stakeholders without formal authority
Comfort with experimentation, data-driven decision making, and analytics tools
Strong foundation in user research and customer discovery
Familiarity with AI tools and a genuine curiosity about how they can improve product experiences
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