Desjardins office operations agent supporting administrative processes, data integrity, reporting, and quality control. Preparing statistics, presentations, and process improvements in hybrid Montréal work.
About the role
- Head of Operations scaling Payward Services’ regulated B2B2C financial infrastructure platform. Leading product operations, US licensing, compliance readiness, and regulated-entity execution.
Responsibilities
- Own platform product operations and launch readiness for B2B2C products including KYC/KYB, lending, and unified APIs
- Gate product go-lives against regulatory and operational requirements
- Build scalable operations that enable products to ship quickly in regulated markets
- Drive cross-functional execution across Product, Engineering, Legal, Compliance, Finance, and external partners
- Run roadmap milestones, compliance deliverables, and infrastructure programs
- Operate day-to-day activities across US regulated entities, including licensing maintenance, operational risk, incident management, outsourcing, intra-group coordination, audit and examination readiness, and Board/ExCo/management reporting
- Serve as functional operating lead, equivalent to a functional COO, for US regulated entities
- Lead operational work for US state money transmitter and state lending license workstreams, including NMLS filings
- Translate regulatory requirements into governance processes, controls, documentation, and examiner evidence
- Support licenses through approval
- Act as operational counterpart to regulators and examiners alongside Legal and Compliance
- Handle information requests, supervisory queries, incident notifications, and follow-up actions
- Represent US regulated entities in board, regulatory, and executive discussions
- Define core metrics, improve systems, and elevate the operating model for regulated B2B products
Requirements
- 8–12 years of experience
- Strategy consulting background, including MBB, Big 4 strategy, or boutique experience
- Proven operational execution experience in-house
- Experience operating inside a scaling fintech, bank, or crypto firm in special projects, chief of staff, operations strategy, business/product operations, or operations lead roles
- Experience running or working on a B2B or B2B2C business in technology
- Ideally, experience supporting platform teams, shared infrastructure, APIs, or internal-client/partner models
- Comfort working deeply with Product and Engineering on product mechanics and flows
- Working familiarity with the US regulated financial landscape, supervision, and examination
- Experience setting up or working with compliance programs, including KYC/KYB onboarding programs
- Experience running complex cross-functional programs without formal authority
- Rigorous governance and control standards with pragmatic process judgment
- Excellent communication across regulators, boards, engineers, and commercial partners
- Comfort with ambiguity and broad ownership
- Nice to have: hands-on regulatory-change program experience
- Nice to have: crypto or digital-assets experience, including crypto-native treasury and custody operations
- Nice to have: former founder, GM, or early operations hire at a fintech or crypto startup
Benefits
- Equal opportunity employment
- Job-related skills or work-style assessments applied consistently across candidates
- Kraken product dogfooding opportunity/requirement after joining
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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