Client Solutions Operations Specialist supporting TubeScience’s paid social growth engine. Preparing executive - ready materials and coordinating cross - functional execution for DTC and Fortune 500 clients.
About the role
- Head of Operations scaling Payward Services’ regulated B2B2C financial infrastructure platform. Leading product operations, US licensing, compliance readiness, and regulated-entity execution.
Responsibilities
- Own platform product operations and launch readiness for B2B2C products including KYC/KYB, lending, and unified APIs
- Gate product go-lives against regulatory and operational requirements
- Build scalable operations that enable products to ship quickly in regulated markets
- Drive cross-functional execution across Product, Engineering, Legal, Compliance, Finance, and external partners
- Run roadmap milestones, compliance deliverables, and infrastructure programs
- Operate day-to-day activities across US regulated entities, including licensing maintenance, operational risk, incident management, outsourcing, intra-group coordination, audit and examination readiness, and Board/ExCo/management reporting
- Serve as functional operating lead, equivalent to a functional COO, for US regulated entities
- Lead operational work for US state money transmitter and state lending license workstreams, including NMLS filings
- Translate regulatory requirements into governance processes, controls, documentation, and examiner evidence
- Support licenses through approval
- Act as operational counterpart to regulators and examiners alongside Legal and Compliance
- Handle information requests, supervisory queries, incident notifications, and follow-up actions
- Represent US regulated entities in board, regulatory, and executive discussions
- Define core metrics, improve systems, and elevate the operating model for regulated B2B products
Requirements
- 8–12 years of experience
- Strategy consulting background, including MBB, Big 4 strategy, or boutique experience
- Proven operational execution experience in-house
- Experience operating inside a scaling fintech, bank, or crypto firm in special projects, chief of staff, operations strategy, business/product operations, or operations lead roles
- Experience running or working on a B2B or B2B2C business in technology
- Ideally, experience supporting platform teams, shared infrastructure, APIs, or internal-client/partner models
- Comfort working deeply with Product and Engineering on product mechanics and flows
- Working familiarity with the US regulated financial landscape, supervision, and examination
- Experience setting up or working with compliance programs, including KYC/KYB onboarding programs
- Experience running complex cross-functional programs without formal authority
- Rigorous governance and control standards with pragmatic process judgment
- Excellent communication across regulators, boards, engineers, and commercial partners
- Comfort with ambiguity and broad ownership
- Nice to have: hands-on regulatory-change program experience
- Nice to have: crypto or digital-assets experience, including crypto-native treasury and custody operations
- Nice to have: former founder, GM, or early operations hire at a fintech or crypto startup
Benefits
- Equal opportunity employment
- Job-related skills or work-style assessments applied consistently across candidates
- Kraken product dogfooding opportunity/requirement after joining
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
IT Operations Specialist providing onsite help desk, hardware, Microsoft 365, and network support. Supporting Nestlé Purina’s pet - care operations and employees in Mississauga.
Field Operations Associate servicing customer inventory and equipment at Grainger MRO distribution sites. Traveling from Prince George to support stocking, KeepStock projects, and account growth.
Fraud Operations Manager leading disputes, compliance, and risk teams at Affirm, a buy - now - pay - later company. Driving operational strategy, efficiency, service levels, and team development.
Grant operations administrator advancing nonprofit funding applications at Goodstack. Managing calendars, portal submissions, supporting documents, and final application quality assurance.
Bilingual operations specialist processing life insurance transactions for Manulife, a global financial services provider. Supporting clients, resolving inquiries, and improving Contract Services efficiency.
Senior LLMOps Engineer operating reliable, observable, and cost - effective AI systems. Productionizing LLM capabilities for CINC’s community association management software platform.
Director guiding global fundraising strategy and operations for New Energy Nexus, an NGO supporting clean - energy entrepreneurs. Leading prioritization, distributed teams, proposals, CRM systems, and reporting.
Area Manager leading multiple recycling operating units for WM, North America's environmental solutions provider. Driving safety, financial performance, compliance, and team development.
Bilingual specialist processing complex life insurance policy transactions for Manulife, a global financial services provider. Supporting clients and improving Contract Services operations.