Client - Facing Digital Project Manager at Sherpa overseeing multiple event technology projects for global events. Serving as the key liaison between clients and internal teams in a fast - paced environment.
About the role
- Senior ERP Project Manager for Long View, leading ERP software delivery through complex projects. Engaging with cross-functional teams to ensure outcomes in scope, schedule, and quality.
Responsibilities
- Lead client-facing ERP, data, and IT implementation projects through discovery, design, build, test, deploy, and hypercare (Dynamics 365 preferred; other ERP platforms such as SAP, Oracle, NetSuite, Infor, Workday, etc.)
- Own delivery outcomes across scope, schedule, budget, quality, risk, and customer experience; establish and maintain project governance and reporting
- Lead cross-functional technical delivery teams (consultants, developers, solution architects, data, integration, infrastructure, and security) and drive accountability to commitments
- Own client communications (cadence, channels, audience-specific updates) and facilitate executive sponsor / steering committee updates
- Proactively surface risks, tradeoffs, and decisions required; lead difficult conversations professionally and drive timely resolution of issues and escalations
- Manage project RAID and dependency tracking; remove blockers and coordinate across teams and vendors
- Plan and coordinate data migration activities (strategy, mock conversions, reconciliation), integration delivery, and environment readiness
- Lead end-to-end testing planning and execution support (SIT/UAT), including defect triage, prioritization, and entry/exit criteria
- Develop and manage cutover plans, go-live readiness, and hypercare support; ensure smooth transition to operations and/or managed services
- Support statement of work (SOW) delivery execution and governance, including change control, scope management, client approvals, and participation in SOW review processes in partnership with account leadership
Requirements
- 7+ years of experience as an IT/ERP Project Manager delivering enterprise software implementations in a client-facing consulting environment
- ERP implementation experience on at least one major platform (Dynamics 365, SAP, Oracle, NetSuite, Infor, Workday, etc.), including end-to-end lifecycle delivery
- Demonstrated ability to lead cross-functional technical delivery teams and manage complex dependencies (data, integration, infrastructure, security)
- Strong customer service mindset with proven ability to manage stakeholder expectations, handle escalations, and deliver an excellent client experience
- Experience delivering projects using Agile and Waterfall methodologies (hybrid delivery experience preferred)
- Strong governance and delivery discipline: RAID management, status reporting, change control, scope management, and schedule management
- Excellent communication and facilitation skills, including executive-level updates and leading tough conversations professionally
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