LP
Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Senior Project Manager at Long View leading complex IT infrastructure projects. Involves collaboration with teams and executive stakeholders to achieve project goals.
Responsibilities
- Provide direction on program delivery to support our customer’s organizational vision
- Confirm business outcomes and align component project scope to achieve the target outcomes
- Escalate issues or risks that have an impact on the program and its component projects
- Provide impactful information and recommendations on scope, schedule, and budget
- Be accountable for project managers and project delivery teams
- Guide, monitor, and mentor project managers
- Ensure the projects accomplish the required business objectives
- Work with project teams and supporting resources to develop strategies, project plans and work breakdown structure
- Pursue resolutions to all escalated issues or risks impacting the program
- Oversight of program including project execution, communications, cost, schedule, tasks, milestones, and document control
- Work with project managers to coordinate activities with the project team and relevant stakeholders
- Work with project managers to build teams, identify, and manage stakeholders
- Provide guidance and oversight to project managers, identifying task level activities and providing estimates of effort, alongside potential risks and dependencies
- Develop an annual budget plan and business case supporting material
- Provide regular status updates, track issues and risks, and manage scope both to our customer and internally to Long View stakeholders
- Provide oversight of change-management and communication plans
- Prepare communication materials for executive awareness and decision support
Requirements
- 10+ years of experience in a Program and/or Project Manager position with a focus on large scale enterprise projects within IT/ITSM
- ServiceNow client-facing engagement and project delivery experience
- Exceptional communication skills, with the ability to communicate effectively with executive stakeholders and project teams
- Knowledge of Project planning, risk and scope management
- Ability to build relationships and foster trust with stakeholders, project teams and project leaders
- Strong team-oriented mindset with the proven ability to lead on complex IT projects
- Ability to produce effective documentation including schedule, budget, scope, and executive level status reports
- PMP Certification
Benefits
- Great people and culture
- Interesting work – Be part of exciting projects while accessing all the latest technologies
- Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
- Fun is one of our core values
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LP
Sr. Project Manager
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