ServiceNow Developer designing and executing solutions for clients in multiple Canadian cities. Leading development efforts and collaborating with stakeholders for optimal platform performance.
About the role
- Intermediate ServiceNow Developer designing solutions for the Technology Provider Service Management (TPSM) suite. Collaborating with clients to optimize ServiceNow technology implementations.
Responsibilities
- Support with design and implementation of ServiceNow solutions tailored specifically for the Technology Provider Service Management (TPSM) ServiceNow product suite, including but not limited to ITSM, CSM, VA, PA, App Engine, Service Bridge, and IntegrationHub.
- Collaborate with Client stakeholders and Long View team members to gather requirements and translate them into ServiceNow solutions
- Support Clients and Long View leadership to develop ServiceNow technology roadmap adoption strategy to best maximize their investments in the technology
- Provide technical leadership and guidance throughout the entire lifecycle, from solution design to implementation and deployment
- Conduct a thorough analysis of existing Client processes and workflows, identifying areas for improvement and automation using ServiceNow
- Ensure the scalability, performance, and stability of ServiceNow solutions, optimizing system resources and configuration settings
- Conduct thorough testing of ServiceNow configurations and customizations, ensuring high-quality deliverables and adherence to industry best practices
- Provide technical expertise and guidance to the Long View ServiceNow support team, assisting with troubleshooting and problem resolution
- Provide ServiceNow platform training and mentorship to other team members in the business and at clients
- Ensure ServiceNow platform security configuration aligns with corporate security policies and industry best practices
Requirements
- 3+ years of professional experience designing and deploying ServiceNow platform technology and supporting ITSM, CSM, and domain-separated instances of ServiceNow
- 3+ years working with Configuration Management (CMDB) including ITOM, HAM, & SAM
- Experience scripting in Unix and Microsoft Windows environments
- Experience coding in C# and using low-code solutions like Microsoft Power Automate
- Experience working with cloud-native Azure platform-as-a-service technology like service bus and web apps
- Experience integrating business applications and IT service management systems
- Experience with various web-based technologies such as REST, GraphQL, JSON, XML, XSLT
- Experience with software development life cycle preferably in an agile and DevOps delivery model
- Experience with software RMM tools and integrations like (ninjaOne, N-Able,…)
- Strong communication and documentation skills with the ability to communicate effectively both verbally and in writing to include high-quality technical documentation and diagrams
- Ability to interact professionally with a diverse group including executives, managers, developers, and subject matter experts
- Excellent customer-facing presentation and training skills
- Excellent problem-solving and multitasking skills
Benefits
- Great people and culture
- Recognition programs
- Fun is one of our core values
- Interesting work – Be part of exciting projects while accessing all the latest technologies
- Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Technical Product Manager leading ServiceNow transformation at TELUS. Driving customer experience and operational efficiency through effective product management and technical leadership.
Senior Solution Architect specializing in ServiceNow Service Portal at NewRocket, enhancing user experiences and implementing dynamic solutions.
Digital Consulting Architect responsible for ServiceNow Order Management solutions at enterprise level. Leading architecture, design, and delivery, while engaging with clients and internal teams.
ServiceNow SAM Developer designing and optimizing software asset management solutions for CMS. Collaborating closely with teams to drive compliance and cost optimization.
Principal Solution Architect driving strategic digital transformation initiatives for ServiceNow clients. Collaborating closely with customers and internal teams to architect innovative solutions.
ServiceNow Developer at RBC responsible for implementing IAM services and developing custom solutions. Collaborating with various teams and stakeholders to streamline processes on the ServiceNow platform.
Senior Enterprise Architect leading the ServiceNow platform strategy at TJX Canada, ensuring scalable technology solutions and collaboration across diverse teams.
ServiceNow Consultant driving portfolio management strategy and implementation for clients in various industries. Collaborating with teams to enhance ServiceNow SPM solution delivery and governance.
ServiceNow Administrator implementing technical strategies that power FCC’s daily operations and managing ITSM and ITOM practices. Developing high - quality ServiceNow features and ensuring platform stability.