Director of Product Design leading Replicant’s AI - powered contact - center platform design practice. Defining product architecture, design systems, research, and conversational experiences.
About the role
- Senior design manager shaping Loopio’s RFP software brand across digital, events, social, and motion. Leading design production, AI governance, visual identity, and creative collaboration.
Responsibilities
- Oversee major brand and marketing design projects across the business as designer and project manager
- Manage design resources, including vendor selection, tools, systems, and process improvements
- Use AI-assisted tools to scale design impact while maintaining brand integrity
- Build review and governance practices for AI-assisted work
- Guide and evolve Loopio’s visual identity and communicate brand standards company-wide
- Own short-form video, animated social content, and motion-driven web/product marketing assets
- Build systems and templates for efficient video and motion production
- Manage the design function and mentor the web designer, freelancers, and marketing team members
- Collaborate with Marketing, Sales, Customer Experience, Product Management, Product Design, Partnerships, and Talent teams
- Develop visuals for customers, prospects, employees, and other audiences
Requirements
- 5–8 years of experience managing brand and design in-house, preferably in technology and/or B2B
- Experience as the most senior designer on a team
- Experience with web, print, swag, event collateral, logos, icons, and slide decks
- Excellent project management skills
- Confident stakeholder communication and consultation skills
- Creative and collaborative mindset
- Continuous learning and willingness to research new styles and tools
- Proficiency with Adobe Creative Suite, including Illustrator, Photoshop, and InDesign, and/or Figma
- Knowledge of print processes, accessibility standards, video/motion, and web design principles
- Portfolio or relevant materials required
- Candidates must reside in the Greater Toronto Area and be able to access the Downtown Toronto co-working space for occasional team get-togethers
- Must have valid work permits/SIN to work in Canada; Loopio does not offer sponsorship
- Photography/videography, animation, and illustration skills are bonuses, not requirements
Benefits
- Equity eligibility
- Professional mastery allowance for learning and development
- AI and automation experimentation opportunities
- Health and wellness benefits starting day one
- MacBook laptop
- Monthly phone and internet subsidy
- Work-from-home budget
- Flexible co-working locations in Ontario and British Columbia
- Supportive remote-first culture and connection opportunities
- Town halls, AMAs, and quarterly celebrations
- Four Employee Resource Groups
- Award-winning workplace
- Ongoing feedback and regular 1-on-1s
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