Partner Success Manager driving PMI product growth, client acquisition, and B2B account expansion in Canada. Managing strategic accounts, regional plans, executive relationships, and partner networks.
About the role
- Senior Customer Success Manager managing renewals, adoption, and expansion across Texas school districts. Supporting MagicSchool’s generative AI platform for educators and students.
Responsibilities
- Lead critical partnerships across midsized Texas school districts to reduce teacher burnout and accelerate student learning
- Manage a multimillion-dollar book of business and drive customer adoption and renewals
- Oversee complex onboarding and renewal processes
- Coach teachers and administrators through organizational change
- Design interventions that boost product adoption
- Manage a portfolio of approximately 50–75 mid-market districts
- Maintain Net Revenue Retention above target through strategic price increases and seat expansion
- Deliver high-impact training and implementation strategies
- Create scalable support materials, including tutorials and one-pagers
- Identify at-risk accounts and execute churn-mitigation intervention playbooks
- Develop 90-day action plans for high-stakes renewals
- Run structured discovery across district roles and map solutions to stakeholder priorities
- Build trust with district executive leadership through data-driven storytelling and consultative selling
- Contribute insights to the Customer Success playbook
- Drive cross-functional strategy in leadership meetings
- Mentor junior team members
Requirements
- 3–7 years of experience as an individual contributor managing mid-market or enterprise accounts in a SaaS environment, ideally in EdTech
- Demonstrated track record of meeting or exceeding NRR and GRR targets
- Direct experience leading commercial conversations across renewals, expansion, and pricing
- Experience navigating complex, multi-stakeholder organizations and building executive-level relationships
- Technically proficient in Salesforce or a comparable CRM
- Willingness to travel within Texas as needed to support district relationships (30%)
- Deep understanding of the Texas educational landscape
- Understanding of TEA/SBOE dynamics
- Ability to lead complex financial negotiations involving contraction risks, pricing adjustments, and expansion opportunities
- Ability to conduct consultative discovery and multi-stakeholder management
- Ability to segment and prioritize a book by ARR, strategic influence, and use-case potential
- Strong executive communication skills
- Former teacher, coach, or school administrator experience is a plus
Benefits
- Work on cutting-edge AI technology that directly impacts educators and students
- Mission-driven team focused on making education more efficient and equitable
- Flexibility of working from home
- Unlimited time off
- Choice of employer-paid health insurance plans
- Dental and vision coverage at very low premiums
- Generous stock options, vested over 4 years
- 401k match
- Monthly wellness stipend
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Customer Success Specialist driving renewals, retention, and expansion for Texada’s equipment - management SaaS platform. Managing account health and NRR across enterprise and mid - market customers.
CRM Manager pilotant les stratégies CRM, campagnes emailing et Klaviyo pour les marques e - commerce clientes de Standard Ecom. Poste entièrement remote avec forte autonomie et gestion de la relation client.
Customer Success Manager managing and retaining SMB accounts for Karbon’s AI - powered accounting practice - management platform. Driving adoption, renewals, and customer advocacy.
Customer Success Manager helping accounting firms maximize value from Karbon’s AI - powered practice - management platform. Owning renewals, customer health, retention, and expansion.
Customer Success Manager owning onboarding, retention, and expansion for Optix clients. Supporting smarter, automated coworking and flex - space operations through CRM and community tools.
Client Success Specialist onboarding and supporting agents on myAbode’s Canadian real estate transaction platform. Training users, resolving platform issues, and feeding product improvements.
Senior Partner Success Manager driving strategic bank partnerships for FISPAN’s embedded banking SaaS. Improving onboarding, adoption, retention, support satisfaction, and partner revenue.
Customer Success Manager guiding merchants and developers through TrackingMore API integrations. Driving adoption, retention, and product feedback for CWILL’s eCommerce tracking suite.
Project Manager delivering Fluency for Imaging implementations for Jacobian, an AI radiology technology company. Coordinating integrations, customer adoption, and go - live delivery across healthcare systems.