Desjardins office operations agent supporting administrative processes, data integrity, reporting, and quality control. Preparing statistics, presentations, and process improvements in hybrid Montréal work.
About the role
- Bilingual operations specialist processing life insurance transactions for Manulife, a global financial services provider. Supporting clients, resolving inquiries, and improving Contract Services efficiency.
Responsibilities
- Review or process received transactions accurately and in a timely manner
- Provide service to internal and external clients via email, phone, or mail
- Research and analyze inquiries, determine resolutions, and process necessary transactions
- Collaborate with teams in various offices to manage changing volumes and meet service standards
- Suggest process enhancements to improve service efficiency
- Work effectively with other Contract Services departments
- Meet or exceed productivity, quality, and service standards
- Handle multiple tasks and prioritize daily workload based on urgency
- Perform a wide range of tasks within the administrative unit
- Communicate with clients, plan sponsors, agents, and brokers in writing and over the phone
- Proactively manage and take ownership of requests
Requirements
- College diploma or equivalent experience
- Bilingual French and English is required
- Ability to communicate in English and French to support clients from various jurisdictions outside Quebec
- Strong decision-making and interpersonal skills
- Excellent oral and written communication skills
- Ability to work independently and manage multiple tasks
- Highly organized and detail-oriented
- Adaptability to fast-paced environments
- Strong customer service orientation
- Proactive and self-motivated
Benefits
- Incentive programs and incentive compensation tied to business and individual performance
- Health insurance
- Dental insurance
- Mental health benefits
- Vision coverage
- Short- and long-term disability coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Flexible work environment
- Learning and career development support
- Well-being and inclusion support
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