About the role

Bilingual claims adjudicator reviewing life insurance claims and administering policy benefits for Manulife Canada. Supporting Canadian clients through accurate, empathetic claim decisions and administration.

Responsibilities

Provide exceptional service to customers and non-customers through professionalism, empathy and active listening.
Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders and endorsements.
Administer policy enhancements, premium waiver and other policy benefits.
Document claim files to maintain accurate records of events during claim handling.
Obtain file information and review policy provisions to verify eligibility.
Maintain claim records in the system to ensure accurate reserve calculations.
Set up death claim notifications and file responses.
Monitor the team inbox for rush requests and delegate work as required.
Support clients from various jurisdictions outside Quebec.

1-2+ years’ experience in adjudicating claims, would be an asset.
Customer service oriented individual.
Excellent interpersonal skills.
Good oral and written communication skills for dealing with internal and external customers, claimants, brokers, physicians and employees.
Ability to respond constructively and decisively in high pressure or emotional situations.
Ability to respond positively to change.
Working knowledge of government legislation and legal precedents, the Insurance Act and/or Quebec Civil Code and underwriting processes are an asset.
Ability to thrive in a high energy culture.
Continuous improvement mindset.
Fully bilingual in French and English; required to communicate in both languages to support clients from various jurisdictions outside Quebec.
Strong analytical skills, preferred.
Adaptability, preferred.
Resilience, preferred.
Solution-focused problem resolution, preferred.
Exceptional time management skills and ability to manage high volumes of cases within aggressive deadlines, preferred.

Flexible work environment
Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short- and long-term disability insurance
Life and AD&D insurance coverage
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid holidays
Vacation days
Personal days
Sick days
Statutory leaves of absence
Learning and career growth opportunities
Well-being and inclusion support
Incentive programs and incentive compensation tied to business and individual performance