Client Solutions Operations Specialist supporting TubeScience’s paid social growth engine. Preparing executive - ready materials and coordinating cross - functional execution for DTC and Fortune 500 clients.
About the role
- Bilingual specialist processing complex life insurance policy transactions for Manulife, a global financial services provider. Supporting clients and improving Contract Services operations.
Responsibilities
- Report to the Supervisor, Legacy Products Operations
- Process transactions of varying levels of complexity
- Review or process received transactions accurately and in a timely manner
- Provide service to internal and external clients via email, phone, or mail
- Research and analyze inquiries, determine resolutions, and process necessary transactions
- Collaborate with teams in various offices to manage changing volumes and meet service standards
- Suggest process enhancements to improve service efficiency
- Work effectively with other departments within Contract Services
- Meet or exceed productivity, quality, and service standards
- Handle multiple tasks and prioritize daily work based on workload and urgency
- Perform a wide range of tasks within the administrative unit
- Communicate with clients, plan sponsors, agents, and brokers in writing and by phone
- Proactively manage all requests
Requirements
- College diploma or equivalent experience
- Bilingual French and English required
- Ability to communicate in English and French to support clients from various jurisdictions outside of Quebec
- Strong decision-making and interpersonal skills
- Excellent oral and written communication skills
- Ability to work independently and manage multiple tasks
- Highly organized and detail-oriented
- Adaptability to fast-paced environments
- Strong customer service orientation
- Proactive and self-motivated
Benefits
- Flexible environment supporting well-being and inclusion
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
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