About the role

Bilingual specialist processing complex life insurance policy transactions for Manulife, a global financial services provider. Supporting clients and improving Contract Services operations.

Responsibilities

Report to the Supervisor, Legacy Products Operations
Process transactions of varying levels of complexity
Review or process received transactions accurately and in a timely manner
Provide service to internal and external clients via email, phone, or mail
Research and analyze inquiries, determine resolutions, and process necessary transactions
Collaborate with teams in various offices to manage changing volumes and meet service standards
Suggest process enhancements to improve service efficiency
Work effectively with other departments within Contract Services
Meet or exceed productivity, quality, and service standards
Handle multiple tasks and prioritize daily work based on workload and urgency
Perform a wide range of tasks within the administrative unit
Communicate with clients, plan sponsors, agents, and brokers in writing and by phone
Proactively manage all requests

College diploma or equivalent experience
Bilingual French and English required
Ability to communicate in English and French to support clients from various jurisdictions outside of Quebec
Strong decision-making and interpersonal skills
Excellent oral and written communication skills
Ability to work independently and manage multiple tasks
Highly organized and detail-oriented
Adaptability to fast-paced environments
Strong customer service orientation
Proactive and self-motivated